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Smarter content for customer
centricity and productivity

Access, analyze and act on business content

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Put your content to work

IBM Enterprise Content Management (ECM) helps you transform the way you work by putting business content in motion, so you can capture, protect, activate, analyze and engage with content for greater insight and action.

Advanced case management

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Present the relevant information for cases in context of content-related processes like customer service, loan applications or claim adjudication. A flexible workflow provides consistency across your organization and gives you the insight and control you need to resolve cases more effectively.

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Information lifecycle governance

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Identify, assess and act on content in place to understand, optimize and govern your data. Apply policy consistently as part of an information economics strategy to lower cost and risk while increasing the value of data.

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Content collaboration on cloud

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IBM partnered with Box for a cloud-based content collaboration platform that enables companies of all sizes to share and manage business content in a secure way both inside and outside their organization, from anywhere and across any device.

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Document capture and imaging

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Quickly capture both paper and digital documents wherever they enter your organization. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.

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Enterprise content management platform

Solution Preview

Access a variety of content types including audio and video across your enterprise using a single user experience. Add, edit, search, tag, annotate and share content from desktop, web and mobile devices to enhance collaboration. Deliver customer information when you need it with self-service powered by high-performance electronic statement retrieval.

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Solution Preview
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Advanced case management

IBM Content 2016
Announcing a strategic global partnership with IBM and DocuSign
Join IBM ECM at a Content 2016 event in a city near you!

Take advantage of a new generation of solutions, technologies and practices to transform your own work, your department or your entire business. Understand your content – and escape chaos.
Digital transformation is driving new ways to do business

This collaboration intends to offer a simplified way to transact business through your personal digital network of colleagues, customers and vendors. Personalize, e-sign, route, and more. Rich analytics from IBM across the transaction flow can help provide valuable insights into compliance, customer experience and process optimization.

      1-877-426-3774 Priority code: Analytics Platform

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