What is enterprise content management (ECM)?

Enterprise Content Management puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity—turning your content into Smarter Content Now. That’s ECM.

IBM Enterprise Content Management helps you transform the way you work by putting business content in motion, so you can capture, protect, activate, analyze and engage with content for greater insight and action.

  See how IBM has been positioned as a leader in the Gartner Magic Quadrant for Enterprise Content Management

Enterprise Content Management capabilities- Enterprise content management platform

Enterprise content management platform

Manage your content where it is created. Securely collaborate on and share content where and when it is needed from any device. Protect it and make it easier to find. Implement enterprise archival and retrieval. Deploy it in the cloud, on-premise, or hybrid.

Enterprise content management capabilities - Document capture and imaging

Document capture and imaging

Quickly capture both paper and digital documents wherever they enter your organization. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.

Enterprise content management capabilities- Content collaboration on cloud

Content collaboration on cloud

IBM partnered with Box for a cloud-based content collaboration platform that enables companies of all sizes to share and manage business content in a secure way both inside and outside their organization, from anywhere and across any device.

Enterprise content management capabilities - Case Management

Case management

Present the relevant information for cases in context of content-related processes like customer service, loan applications or claim adjudication.

Enterprise Content Management capabilities - Information Lifecycle Governance

Information lifecycle governance

Records management, electronic discovery, compliance, storage optimization and data migration.

Enterprise Content Management - In the spotlight

In the spotlight

IBM Datacap Insight Edition

An add-on to IBM Datacap, IBM Datacap Insight Edition is built for the cognitive era. Using natural language processing, text analytics and machine learning technologies, it can help automatically identify, classify and extract information from unstructured or highly variable documents. It delivers meaningful information for better, faster decision making, provides responsive customer service and significantly reduces labor and document handling costs.

Featured IBM Enterprise Content Management products

Enterprise Content Management products- IBM Case Manager

IBM Case Manager

IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.

Enterprise Content Management products - IBM Content Manager OnDemand

IBM Content Manager OnDemand

IBM Content Manager OnDemand is the enterprise archive to feed analytics and deliver the supreme customer experience. It is a high volume enterprise archival & retrieval solution optimized for all documents of record including managing outgoing customer documents such as monthly statements, XML & EDI data sets such as electronic payment messages, internal production reports like banking payments, as well as internal reports.

Enterprise Content Management products - IBM Content Foundation

IBM Content Foundation

Delivers full content lifecycle and document management capabilities to promote wide enterprise content management (ECM) adoption.

Enterprise Content Management products - IBM Datacap

IBM Datacap

Enables organizations to streamline the capture, recognition, and classification of business documents and to quickly and accurately extract important information from those documents for use by business users and in applications.

Browse all Enterprise Content Management products

Case Management

Help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively.

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Information Lifecycle Governance

Document Capture and Imaging

The ability to intelligently capture and manage documents determines how successful an organization will be at managing costs, delivering competitive products and services, and engaging with customers.

Products:

Enterprise Content Management Platform

Access a variety of content types including audio and video across your enterprise using a single user experience. Add, edit, search, tag, annotate and share content from desktop, web and mobile devices to enhance collaboration.

Products:

ECM resources

Customer Centricity: Knowledge is power in the age of the customer

Research from Aberdeen features the key pillars of Customer Centricity and how best-in-class firms apply the tactics to competitive advantage.

Gartner Magic Quadrant

IBM named a leader for enterprise content management.

Moving Content Management Applications to the Cloud

Gartner paper outlines how to strategically plan to move content to the cloud, and assess the right cloud deployment model for your organization.

Client success stories

PowerSouth Energy Cooperative

PowerSouth Energy Cooperative connects business operations to the content they need to keep operations running smoothly.

Banco Galicia

Banco Galicia digitizes forms and documents creating a paperless environment that accelerates business processes and improves customer service.

Central Nacional Unimed

Central Nacional Unimed made the move to electronic content and streamlined workflows--speeding processing by 10 percent to ensure medical bills are paid on time.

ECM Events

IBM Analytics partnerships

Content 2017

IBM Content 2017

Join IBM ECM at a Content 2017 event in a city near you and take advantage of a new generation of solutions, technologies and practices to transform your own work, your department or your entire business. Understand your content and how to get the most from it. This event is not to be missed!

IBM and Box logo lockup

IBM and Box

IBM and Box will combine best-in-class content collaboration and analytics to transform work in the cloud.

IBM and DocuSign logo lockup

IBM and DocuSign

IBM and DocuSign have partnered to help enterprises drive transformation with digital transaction management built around the way people work.

Contact an IBM ECM expert