Capture outbound communications of powerful archive, search and retrieval options
Overview
IBM Content Manager OnDemand automatically captures and stores documents and offers powerful search and retrieval options.
The solution can be deployed on premises or in a secure, single-tenant IBM Cloud® infrastructure.
Archives, captures and stores high volumes of outbound statements and correspondence.
Offers powerful archive, search and retrieval options with a web client solution.
Creates a 360-degree view of each customer and delivers that view to the right person, in the right place.
Serves as a platform for implementing electronic bill presentment and payment solutions for improved customer service and retention.
John Rigg
Bureau Chief - Illinois Department of Human Services
“
With completion of Phase 1 of the IBM ECM solution deployment, the time spent retrieving case history documents has gone from minutes to seconds, improving both caseworker productivity and service to our clients. ”