Governments are transforming how they serve citizens and responsible technology solutions are now essential to delivering faster, more trusted public services. IBM empowers governments with AI-driven efficiency and AI-ready data, offering specialized IT services for enhanced public services, data management, and secure operations. We partner with leaders to modernize systems and empower public servants to deliver greater impact with confidence.
Use cases
Discover tangible ways generative AI and secure data can benefit federal, state and local governments.
Breakdown data silos and integrate diverse sources, locations and formats for government‑specific needs. IBM’s data‑sharing solutions unify sharing on one platform, enforce data quality everywhere it lives and use built‑in agents to accelerate real work.
In a fast‑changing government IT landscape, end‑to‑end observability is essential. IBM automation provides real‑time visibility across infrastructure and applications so teams can respond quickly to critical events. Integrated generative AI brings key insights to the surface, making it easier to identify and resolve issues across systems and data. IBM helps maintain reliable operations, strengthen security, and accelerate digital transformation with experienced support services.
Government agencies are under pressure to do more with less. Start building real efficiencies so employees can automate repetitive tasks, access the right information instantly, and focus on higher‑value work.
Citizens’ expectations keep rising, but fragmented systems and disconnected AI tools often create friction at every touchpoint. IBM can help you connect AI agents across channels and workflows, so an interaction is fluid without missing a beat, reducing response times and improving self‑service experiences.
Enhancing city experiences with a digital assistant netwok.
Improving payment systems to support vulnerable populations.
Protecting sensitive information with AI-powered data masking.
Transforming tax processing for reliability and performance.
Customs declarations processed in seconds with scalable AI solutions.
The New Jersey Department of Community Affairs and IBM Consulting speed access to government benefits with seamless adjudication.
