Fred is CityCool’s Omni-channel Fulfillment Director. CityCool needs to leverage inventory from stores to meet eCommerce demand during peak operations. He uses IBM Sterling Fulfillment Optimizer with Watson to view the health of his fulfillment operations in real-time.
Customers are selecting free 2-day shipping, which is causing a backlog in orders and increasing the need to expedite some shipments to meet delivery expectations.
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Based on these challenges, Fred easily adjusts his optimization plan in IBM Sterling Fulfillment Optimizer with Watson to meet business objectives.
Fred checks the IBM Sterling Fulfillment Optimizer with Watson dashboard to see in real-time how his new plan has affected his results.
Fred can track the total Shipping cost per order and sees that the number of upgraded and delayed packages has been reduced.
Now, Fred is able to more efficiently support customer expectations for how, when and where they receive orders and reduce shipping costs.
Fred can see that the mean store backlog is under 3 days, a big improvement from 4-6 days, and the total cost-to-serve has been reduced.
Fred can easily monitor total shipping costs on the dashboard and has the ability to execute new sourcing decisions in real-time to minimize these costs.
Meet with an IBM Fulfillment expert today to learn how IBM Sterling Fulfillment Optimizer with Watson can help you deliver the perfect order every time with intelligent fulfillment.
