IBM Sterling Order Management

Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options.

Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Customize monitoring and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

• View accurate, real-time global inventory from all channels
• Order, fulfill and return from anywhere, to anywhere
• Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business
• Coordinate order orchestration across your extended supply network

Reverse logistics

• Efficiently manage returns and repair processes

• Link return and repair requests to original sales orders to enable repair lifecycle tracking

• Use flexible business rules to track reverse inventory back to the right location, including partner locations