IBM Sterling Order Management

Deliver the perfect order with a complete omnichannel order fulfillment solution built for sustainability
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Smart order fulfillment

Speed up your digital transformation by simplifying technology integrations. Implement complex omnichannel order fulfillment processes, including real-time inventory and warehouse management, curbside pickup, ship from store, and buy online, pickup in store (BOPIS).

Read IDC's take on order orchestration Hybrid depiction of IBM Sterling® Order Management
Enhance the customer experience

Keep customer promises with seamless order fulfillment management and execution across every channel.

Use omnichannel capabilities

Empower customers to engage however and whenever they want with multichannel e-commerce orders.

Maximize inventory productivity

Meet peak-period demand and avoid overpromising, losing sales, improper routing or incurring unexpected charges.

Improve operational margin

Automate processes and workflows, increase stock levels and inventory turns and minimize shipping expenses with ship-to-store options.

Generative AI assistant for call centers

IBM Sterling Call Center powered by watsonx.ai can help you supercharge agent productivity and customer satisfaction

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Add-ons IBM Sterling Call Center

Fulfill complex order modification tasks with a comprehensive web-based order management application

IBM Sterling Store Engagement 

Enable store associates to provide superior customer service, enhance customer loyalty and increase cart size

Case studies

World market storefront

World Market

World Market gets to the heart of the omnichannel experience by building the foundation for its e-commerce transformation with IBM Sterling Order Management.

Hagebau market retailer

hagebau

Home improvement retailer hagebau drives higher customer satisfaction with an integrated order management system.

Related products

IBM Sterling Intelligent Promising

Enhance shopper experiences from discovery to delivery.

IBM Sterling Configure, Price and Quote

Transform and automate the configuration, pricing and quoting of complex products and services.

IBM Sterling Order Management

A platform to support B2B complexity and your sustainability goals, purpose-built to speed up B2B commerce growth

IBM supply chain consulting

Our consultants use AI-driven insights to create visibility, agility, and predictive capabilities.

Take the next step

Book a consultation with an IBM expert to see how your organization can benefit from IBM Sterling Order Management or deploy with help from IBM Business Partners.

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Quick links IHL report: The Growing Crisis of Retail Returns View all resources Supply chain consulting