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Overview

Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM® Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options.

Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Feature

Customize monitoring and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

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Feature

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Feature

Deliver the complete order promise with an intelligent fulfillment platform

  • View accurate, real-time global inventory from all channels

  • Order, fulfill and return from anywhere, to anywhere

  • Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business

  • Coordinate order orchestration across your extended supply network

Deliver with intelligent fulfillment
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Feature

Reverse logistics

  • Efficiently manage returns and repair processes

  • Link return and repair requests to original sales orders to enable repair lifecycle tracking

  • Use flexible business rules to track reverse inventory back to the right location, including partner locations

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Next-level options for advanced omnichannel fulfillment

Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.

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Deploy faster and do more with help from a partner

Depend on expertise from the IBM Business Partner ecosystem to speed implementation, customize and more.

Analyst report

IDC MarketScape positions IBM as a leader for distributed order orchestration

IBM Order Management - IDC Report

Testimonials

Talk to an IBM expert about modernizing your order management software.