Learn why IBM was ranked a leader in the IHL Order Management Market report
Modernize with intelligent order fulfillment
Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options. Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.
Benefits of IBM Sterling Order Management
Customize monitoring and alerts
Easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.
Take real-time, immediate action on capacity
For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.
Deliver the order promise with intelligent fulfillment
View accurate, real-time global inventory from all channels, and order, fulfill and return from anywhere, to anywhere.
Use reverse logistics to track inventory
Efficiently manage returns and repair processes and link requests to original sales orders to enable repair lifecycle tracking.
Calculate your benefits
Deliver on more customer promises by orchestrating smarter order management and fulfillment. Use our benefits calculator to estimate how IBM Sterling Order Management can help your bottom line while creating a better customer experience.
IBM Sterling Order Management in action
Organize your workspace the way you want for each location in your network
Take immediate action to change fulfillment options at the individual order level
Get proactive alerts customized to your business requirements
Monitor the performance of your fulfillment network to avoid stockouts
Testimonials
“ With the help of IBM technology, we’ve opened new omnichannel capabilities that will continue to be a major component of our business. We’re confident that we’ll be able to continue showing this flexibility and adapt to our customers’ ever-changing needs. ”
- Varadheesh Chennakrishnan
- CIO - IT Supply Chain and Logistics
- JOANN
“ We have to have good inventory. Our websites have to understand what we can promise. And we have to make sure that the promised inventory on the website is actually available when she walks in the store. ”
- Vanathy Lakshmi
- Vice President of Digital Product
- Sally Beauty
“ Brands seeking to accelerate their e-commerce operations will confront formidable logistical hurdles, which they can increase their ecommerce performance by making distribution networks more agile to better handle demand variability with the help of Sterling Order Management. ”
- Ashwani Nath
- Vice President and Global Head of e-Channel Solutions
- GEODIS
Which order management system is right for you?
OMS on SaaS
Let IBM run OMS software as a service for you on IBM Cloud™.
OMS on hybrid cloud
Use IBM-provided certified containers and Red Hat® OpenShift® on IBM Cloud platform. Orchestrate a multi-cloud deployment on any cloud of your choice or in your on-premises environment, leveraging DevOps best practices.
OMS for on premises
Deploy OMS in the traditional method behind your firewall. Use your installed infrastructure and manage hardware provisioning to scale up and down as needed.
Build smarter supply chains from wherever you are