The Order Management Market
This IHL Executive Advisory Program Research Study identifies key trends and drivers in the order management software market. Of the 11 key evaluation categories analyzed, IBM had the leading score in 7.
Overview
Smart order fulfillment with IBM Sterling Order Management
Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as real-time inventory management, curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT.
Exceed customer expectations and differentiate your brand
IBM is a Leader in the G2 Fall 2022 Grid Report for Order Management.
Why choose IBM Sterling Order Management
3 weeks
time-to-market deployment of ship-from-store¹
USD 4.2 million
in new profit from improved order management²
170% ROI
in 3 years by using technology to minimize costs²
Benefits
Enhance the customer experience
Keep customer promises with flawless order fulfillment execution across every channel.
Maximize inventory productivity
Meet peak-period demand and avoid overpromising, losing sales or incurring unexpected charges.
Leverage omnichannel capabilities
Empower customers to engage however and whenever they want, regardless of channel.
Improve operational margin
Automate processes, increase inventory turns and minimize shipping expenses with ship-to-store options.
Harness advanced intelligence
Utilize AI-powered insights to scale operations and maximize profitability.
Accelerate transformation
Simplify technology complexity with quick implementation to fast-track customer experiences.
Customer stories
Testimonials
We have some excellent logistic systems plus we use the IBM Sterling Order Management system, of course. When customer behavior changes, we need our technology platform to react to that. A flexible architecture enables us to pivot and know where we’re investing our time.
Ope Bakare
Vice President and Chief Enterprise Architect
Hudson Bay/Saks Fifth Avenue
Our mission is about creating a personal experience and we’ve instituted massive platform changes with IBM… that are much more individualized, localized and connected across channels and markets.
Jim Cruickshank
VP of Digital Development & Retail Technology
Pandora
Explore more about IBM Sterling Order Management
IBM Sterling Order Management benefits calculator
Calculate the benefits of using IBM Sterling Order Management to help support your sustainability goals while delivering on more customer promises with smart omnichannel order fulfillment.
The perfect order, every time
Explore the new standard in omnichannel fulfillment to get at the heart of extraordinary customer experiences in this self-paced demo.
True Cost of Out-of-Stocks & Overstocks
Can retailers handle the truth when it comes to the status of their inventory position?