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Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options.

Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Read the data sheet (PDF, 729 KB)

Customize monitoring and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

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Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

  • View accurate, real-time global inventory from all channels
  • Order, fulfill and return from anywhere, to anywhere
  • Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business
  • Coordinate order orchestration across your extended supply network

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Reverse logistics

  • Efficiently manage returns and repair processes

  • Link return and repair requests to original sales orders to enable repair lifecycle tracking

  • Use flexible business rules to track reverse inventory back to the right location, including partner locations

Choose the deployment model that works for you

  • Order management system (OMS) on SaaS: Let IBM run OMS software as a service for you on IBM Cloud™.
  • OMS on hybrid cloud: Use IBM-provided certified containers and Red Hat® OpenShift® on IBM Cloud platform. Orchestrate a multi-cloud deployment on any cloud of your choice or in your on-premises environment, leveraging DevOps best practices.
  • OMS for on premises: Deploy OMS in the traditional method behind your firewall. Use your installed infrastructure and manage hardware provisioning to scale up and down as needed.

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Next-level options for advanced omnichannel fulfillment

Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.

Explore add-ons

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Deploy faster and do more with help from a partner

Depend on expertise from the IBM Business Partner ecosystem to speed implementation, customize and more.

Explore partners

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“ We are making it easier for customers to do business with us than ever before, and empowering our teams to service those customers more efficiently. ”