Order Management - IBM Supply Chain Resiliency Add-on

Improve supply chain resiliency by anticipating disruptions with AI

IBM Sterling® Order Management Supply Chain Resiliency delivers comprehensive end-to-end supply chain visibility by seamlessly integrating data from disparate sources. This enhanced visibility enables proactive disruption anticipation and agile response strategies, significantly improving your supply chain's resilience. When you have visibility across these data sources, you can employ business rules to promptly identify discrepancies and challenges within the order and shipment lifecycle. Additionally, this allows for the detection of disparities between planned and actual performance.

The extension also offers the ability to upgrade to extra application modules, unlocking powerful features such as product provenance traceability, product carbon footprint reporting and management of suppliers' emissions.

Benefits

IBM Sterling Order Management Supply Chain Resiliency provides tools to enhance the resilience of your order management operations.

Aging inventory optimization

Detect aging inventory early and take corrective action to course-correct and optimize merchandising imbalances for seasonal and time-sensitive inventory, avoiding excessive markdowns or end-of-season waste.

Streamlined order orchestration

Automate order orchestration activities to achieve a high "no-touch" order fill rate, including the automated detection and resolution of stuck customer orders. This contributes to a faster order-to-cash financial benefit, resilient operations and increased customer satisfaction.

Store performance dashboard

Manage omnichannel fulfillment operations by using intuitive store performance dashboards. These dashboards offer insights into sell-through, markdown and store operations patterns, helping regional store managers in making corrective decisions that use store inventory to improve top-line revenue.

Features

View: End-to-end supply chain coverage

Visibility across siloed data
External data to track and trace

Detect: Work queues of prioritized issues

Key performance indicators based on business rules and alerts
Analytics and machine learning

Act: Efficient problem resolution

Automation to back-end systems
Intelligent workflows with guidance

Guide: Determination of the best approach

Defined best practice guidelines
Context and recommendations

Use cases

Early detection of aging inventory

Maximize revenue and minimize holding costs. By promoting products early and strategically relocating stock, businesses can streamline operations across all nodes.

Manage node performance with pattern detection

Identify outbound fulfillment patterns and their root cause to quickly implement and increase on-time in-full programs. Manage node performance such as fulfillment SLAs and capacity with dashboards, to quickly address customer satisfaction and process improvements.

Manage B2B Orders and Shipments

Identify and track outbound orders and shipment patterns, along with any changes and substitutions, to quickly mitigate any impact on planned manufacturing and contract commitments.

Resources

Smarter control towers enhance supply chains

Explore how the use of smarter control towers address the vulnerabilities and fragility of end-to-end supply chains.

The IBM supply chain journey

Read how IBM used artificial intelligence in its global supply chain to extend and connect existing inventory solutions and enterprise resource planning systems.

The Order Management Market IHL Study

Explore the key trends and drivers that make IBM Sterling OMS a leader in the market.