A complete order management system (OMS) provides a real-time view of all your supply chain as well as your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Next-gen, purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as wishlists, curbside pickup, buy online, pickup in store and ship from store) and management of returns across channels.
IBM Sterling® Store Engagement helps your store employees by providing omnichannel services in the store for fulfillment, product details and inventory management, task management and customer service.
Provide customers with personalized recommendations for up-sell and cross-sell opportunities.
Get inventory visibility with location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees.
Maximize the use of working capital through accurate inventory management with counts and condensed inventory across store networks.
Offer compelling product information in store and provide quick mobile checkout and client-handling capabilities.
Drive sales through inventory visibility across the store network to save the sale.
An omnichannel approach to execute purchase and checkout of in-store products — without customers having to stand in line.
Features
Sally Beauty adapted to pandemic customer behavior shifts by implementing ship-from-store capabilities in only three weeks.
Deliver consistent, high-quality customer experiences with omnichannel order management.
How Follett increased revenue by unifying 1,200 online stores by adopting a Sterling store engagement solution.
Learn how you can use IBM Sterling Store Engagement to leverage its capabilities including, buy online, pick up in store, ship from store, perform cycle and a variety of inventory tasks as well as exchanges and more.
Calculate the benefits of using IBM Sterling Order Management to deliver on more customer promises with smart omnichannel order fulfillment.
Learn about key trends and drivers in the order management software market and see why IBM was ranked a leader by IHL.
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