IBM Sterling Store Engagement
Empower store associates to provide superior customer service, enhance customer loyalty and increase cart size.
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Grocery clerk smiling and wearing an apron standing in the middle of an aisle
Build better experiences with the right store engagement solution

A complete order management system (OMS) provides a real-time view of all your supply chain as well as your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Next-gen, purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as wishlists, curbside pickup, buy online, pickup in store and ship from store) and management of returns across channels.

IBM Sterling® Store Engagement helps your store employees by providing omnichannel services in the store for fulfillment, product details and inventory management, task management and customer service.

Benefits Grow revenue

Provide customers with personalized recommendations for up-sell and cross-sell opportunities.

Drive efficiency

Get inventory visibility with location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees.

Reduce carrying costs

Maximize the use of working capital through accurate inventory management with counts and condensed inventory across store networks.

Deliver exceptional customer experiences

Offer compelling product information in store and provide quick mobile checkout and client-handling capabilities.

Optimize product sales


Drive sales through inventory visibility across the store network to save the sale.



Streamline checkout processes

An omnichannel approach to execute purchase and checkout of in-store products — without customers having to stand in line.


Store fulfillment task Pick, pack and ship, arrange customer pickups, batch picks and manage inventory transfer and receiving.

Store inventory operations and store organization View and look up physical counts, cycle counts and location-level inventory, move inventory in bulk, inventory audit and put inventory away.

Dashboard/Reporting Access a manager dashboard with a “my tasks” overview and fulfillment SLAs.

Front of store Process orders, search for customers and shipments, handle returns and exchanges and perform appointment and order capture.

Case studies Sally Beauty Holdings

Sally Beauty adapted to pandemic customer behavior shifts by implementing ship-from-store capabilities in only three weeks.

Eileen Fisher

Deliver consistent, high-quality customer experiences with omnichannel order management.

Follett Corporation

How Follett increased revenue by unifying 1,200 online stores by adopting a Sterling store engagement solution.

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Take the next step

Book a consultation with an IBM expert to see how your organization can benefit from IBM Sterling Order Management or deploy with help from our Business Partners.

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