Why choose IBM Sterling® Intelligent Promising
47.6%
of shoppers will shop elsewhere if they cannot see inventory availability before they buy¹
49%
of shoppers would cancel their cart due to mismatch between expectations for delivery date and actual delivery date²
58%
of shoppers report checking inventory availability in the last 6 months³
Enhance shopper experiences from discovery to delivery
Preserve brand trust by providing shoppers with greater certainty, choice and transparency across their buying journey. IBM Sterling Intelligent Promising empowers retailers to improve digital conversions and in-store sales while increasing omnichannel profitability.
Benefits of IBM Sterling Intelligent Promising
Strengthen shopper loyalty
Confidently deliver choice and transparency to every shopper throughout the buying journey.
Manage accurate promises
Increase digital conversions by presenting precise promise dates on the product list page, product details page, and during checkout.
Maximize inventory productivity
Reduce order cancellations and optimize inventory by dynamically providing shoppers with enterprise-wide inventory views.
Leverage fulfillment optimization
Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes, optimizing across thousands of permutations in milliseconds.
Harness artificial intelligence
Utilize AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.
Increase omnichannel profitability
Drive higher conversions and in-store sales with accurate promise dates across the buying journey. Offer nearby related products as upsell opportunities.
Explore more about inventory promising
How to Transform the B2C Customer Experience with Omni-Channel Fulfillment
Learn how customer behaviors are shifting with the rise of ecommerce and what technologies retailers can use to transform their experiences.
The Omnichannel Experience, 2021
Learn how you can improve omnichannel experiences across inventory visibility, frictionless fulfillment, payments and 360-degree service.
Explore complementary business solutions
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Expert resources to help you succeed
Footnotes
1. Jordan Speer, Kickin’ It Curbside: Enabling the Retail Workforce for Omnichannel Fulfillment, IDC Blog, June 2021 (link resides outside of ibm.com)
2. COVID-19 Survey: Accurate Delivery Dates Are Key To Win Consumer Confidence, Convey (link resides outside of ibm.com)
3. Lauren Freedman, The Shopper Speaks: 3 secrets why curbside will not die post-COVID-19, Digital Commerce 360, March 2021 (link resides outside of ibm.com)