IBM Sterling Intelligent Promising

Why choose IBM Sterling® Intelligent Promising

47.6%

of shoppers will shop elsewhere if they cannot see inventory availability before they buy¹

49%

of shoppers would cancel their cart due to mismatch between expectations for delivery date and actual delivery date²

58%

of shoppers report checking inventory availability in the last 6 months³

Screenshot showing estimated delivery date simulator in IBM Sterling software

Enhance shopper experiences from discovery to delivery

Preserve brand trust by providing shoppers with greater certainty, choice and transparency across their buying journey. IBM Sterling Intelligent Promising empowers retailers to improve digital conversions and in-store sales while increasing omnichannel profitability.

How inventory impacts the customer experience

Benefits of IBM Sterling Intelligent Promising

Strengthen shopper loyalty

Confidently deliver choice and transparency to every shopper throughout the buying journey.

Manage accurate promises

Increase digital conversions by presenting precise promise dates on the product list page, product details page, and during checkout.

Maximize inventory productivity

Reduce order cancellations and optimize inventory by dynamically providing shoppers with enterprise-wide inventory views.

Leverage fulfillment optimization

Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes, optimizing across thousands of permutations in milliseconds.

Harness artificial intelligence

Utilize AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.

Increase omnichannel profitability

Drive higher conversions and in-store sales with accurate promise dates across the buying journey. Offer nearby related products as upsell opportunities.

Explore more about inventory promising

Aerial view of shipper delivering package to residence

IDC PlanScape: Omni-Channel/Curbside Fulfillment Technology

Learn how the strain on supply chains and store operations wrought by rising e-commerce has accelerated the adoption of technologies.

Read the IDC report

Worker using hand truck to move shipping boxes

Enhance your shoppers' experience from discovery to delivery

Learn how Sterling Intelligent Promising helps you create next-gen omnichannel experiences with a demo and Q&A from IBM product management.

Register for the session (link resides outside of ibm.com)

How inventory visibility will impact the customer experience

Learn how customer expectations have changed and better understand how real-time inventory insights can help drive customer loyalty.

Read the IBM paper

Explore complementary business solutions

IBM Sterling® Order Management

Deliver the perfect order with a complete omnichannel order fulfillment platform.

IBM Sterling® Fulfillment Optimizer with Watson

Get AI capabilities to optimize fulfillment plans at the lowest cost-to-serve.

IBM Sterling® Store Engagement

Help store associates provide superior customer service and increase your customers’ cart size.

IBM Sterling® Configure, Price, Quote

Transform and automate configuration, pricing and quoting of complex products and services.

IBM Sterling® Call Center

Give your CSRs access to critical order fulfillment system features in a UI designed for a call center environment. (PDF, 376 KB)

IBM Blockchain

Enable trusted data exchange and workflow beyond boundaries with distributed ledger technology.

IBM Sterling® Supply Chain Business Network

Get trusted network connectivity — built to scale with embedded AI and backed by IBM Blockchain.

Ready to take the next step?

See how the product works

Learn how to elevate a shopper’s journey from discovery to delivery.

Get the demo

Explore Sterling Intelligent Promising

Dive into the Sterling Intelligent Promising solution overview to learn more.

Read the solution overview (254 KB)

Talk to an expert

Book a consultation with one of our experts to learn more about how IBM can help.

Book a consultation

Footnotes

1. Jordan Speer, Kickin’ It Curbside: Enabling the Retail Workforce for Omnichannel Fulfillment, IDC Blog, June 2021 (link resides outside of ibm.com)
2. COVID-19 Survey: Accurate Delivery Dates Are Key To Win Consumer Confidence, Convey (link resides outside of ibm.com)
3. Lauren Freedman, The Shopper Speaks: 3 secrets why curbside will not die post-COVID-19, Digital Commerce 360, March 2021 (link resides outside of ibm.com)