Why choose IBM Sterling® Intelligent Promising
1% - 3%
increase in online sales with estimated arrival date (EAD) across Product List and Detail pages (PLP/PDP)
3% - 7%
reduction in overall inventory costs by Avoiding costs associated with excess inventory and by reducing investment in inventory working capital.
6% - 12%
reduction in online order fulfillment shipping costs by optimizing sourcing decisions and reducing split shipments
Enhance shopper experiences from discovery to delivery
Preserve brand trust by providing shoppers with greater certainty, choice and transparency across their buying journey. IBM Sterling Intelligent Promising empowers retailers to improve digital conversions and in-store sales while increasing omnichannel profitability.
Benefits
Strengthen shopper loyalty
Confidently deliver choice and transparency to every shopper throughout the buying journey.
Manage accurate promises
Increase digital conversions by presenting precise promise dates on the product list page, product details page, and during checkout.
Maximize inventory productivity
Reduce order cancellations and optimize inventory by dynamically providing shoppers with enterprise-wide inventory views.
Leverage fulfillment optimization
Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes, optimizing across thousands of permutations in milliseconds.
Harness artificial intelligence
Utilize AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.
Increase omnichannel profitability
Drive higher conversions and in-store sales with accurate promise dates, choice in delivery/pickup, upsell of related products and intelligently reduce markdowns and stockouts with machine-learning.
Features
Real-time Promising
Offers a seamless, efficient omnichannel experience that improves retail conversion rates, reduces shopping cart abandonment and drives sales.
Dynamic Inventory Visibility
Provides inventory visibility that delivers on business goals and customer expectations.
Fulfillment Optimizer
Takes advantage of cognitive intelligence to minimize total cost-to-serve.
Explore more about inventory promising
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The Omnichannel Experience, 2021
Learn how you can improve omnichannel experiences across inventory visibility, frictionless fulfillment, payments and 360-degree service.
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Expert resources to help you succeed
Footnotes
1. Jordan Speer, Kickin’ It Curbside: Enabling the Retail Workforce for Omnichannel Fulfillment, IDC Blog, June 2021 (link resides outside of ibm.com)
2. COVID-19 Survey: Accurate Delivery Dates Are Key To Win Consumer Confidence, Convey (link resides outside of ibm.com)
3. Lauren Freedman, The Shopper Speaks: 3 secrets why curbside will not die post-COVID-19, Digital Commerce 360, March 2021 (link resides outside of ibm.com)