IBM Sterling Intelligent Promising
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Enhance shopper experiences from discovery to delivery

Preserve brand trust by providing shoppers with greater certainty, choice and transparency across their buying journey. IBM Sterling® Intelligent Promising empowers retailers to improve digital conversions, real-time global inventory visibility, and in-store sales while increasing omnichannel profitability.

Why choose IBM Sterling Intelligent Promising Read the IDC supply chain resiliency benchmark report 1-3%

increase in online sales with estimated arrival date (EAD) across Product List and Detail pages (PLP/PDP).


reduction in overall inventory costs by avoiding costs associated with excess inventory and by reducing investment in inventory working capital.


reduction in online order fulfillment shipping costs by optimizing sourcing decisions and reducing split shipments.

Benefits Strengthen shopper loyalty

Confidently deliver choice and transparency to every shopper throughout the buying journey.

Manage accurate promises

Increase digital conversions by presenting precise promise dates on the product list page, product details page, and during checkout.

Maximize inventory productivity

Reduce order cancellations and optimize inventory by dynamically providing shoppers with enterprise-wide inventory views.

Leverage fulfillment optimization

Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes, optimizing across thousands of permutations in milliseconds.

Harness artificial intelligence

Utilize AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.

Increase omnichannel profitability

Drive higher conversions and in-store sales with accurate promise dates, choice in delivery/pickup, upsell of related products and intelligently reduce markdowns and stockouts with machine-learning.

IBM Sterling Promising Offers a seamless, efficient omnichannel experience that improves retail conversion rates, reduces shopping cart abandonment and drives sales. Explore IBM Sterling Promising

IBM Sterling Inventory Visibility Provides inventory visibility that delivers on business goals and customer expectations. Explore IBM Sterling Inventory Visibility

IBM Sterling Fulfillment Optimizer Takes advantage of cognitive intelligence to minimize total cost-to-serve. Explore IBM Sterling Fulfillment Optimizer

Case studies Eileen Fisher

Delivering consistent, high-quality customer experiences with omnichannel order management.


Jewelry customers gain a personalized digital experience by optimizing e-commerce fulfillment with cloud-based order management.

Peer review recognition 
Resources The Order Management Market IHL Study

Explore the key trends and drivers that make IBM Sterling OMS a leader in the market.

Modernizing B2B Order Management for the Commerce of Tomorrow

IDC research shows that in times of crisis, companies that keep the focus on providing stellar customer experiences as well as on agility are best positioned to improve customer loyalty, shift business models, win market share, and thrive.

IDC Report: Transforming B2C and B2B Customer Experiences with Omni-Channel Order Fulfillment

To meet customer demand, retailers must understand what inventory is available to promise and must be able to deliver on that promise.

Sterling Intelligent Promising Technical Essentials Training

Introductory self-paced course to IBM Sterling Intelligent Promising features and capabilities.

Explore the key trends and drivers that make IBM Sterling OMS a leader in the market.
Related products IBM Sterling Order Management

Deliver the perfect order with a complete omnichannel order fulfillment platform built for sustainability.

IBM Sterling Configure, Price & Quote

IBM Sterling CPQ transforms and automates configuration, pricing and quoting of complex products and services.

IBM Supply Chain Intelligence Suite

Apply the power of artificial intelligence (AI) and the speed of automation to improve supply chain management, resiliency and sustainability.

Take the next step

Book a consultation with an IBM expert to see how your organization can benefit from IBM Sterling Intelligent Promising or deploy with help from our Business Partners.

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