IBM Sterling Intelligent Promising
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Enhance shopper experiences from discovery to delivery

Preserve brand trust by providing shoppers with greater certainty, choice and transparency across their buying journey. IBM Sterling® Intelligent Promising empowers retailers to improve digital conversions, real-time global inventory visibility, and in-store sales while increasing omnichannel profitability.

Why choose IBM Sterling Intelligent Promising1

  • 1% - 3% increase in online sales with estimated arrival date (EAD) across Product List and Detail pages (PLP/PDP)

  • 3% - 7% reduction in overall inventory costs by Avoiding costs associated with excess inventory and by reducing investment in inventory working capital

  • 6% - 12% reduction in online order fulfillment shipping costs by optimizing sourcing decisions and reducing split shipments    
Read the solution brief Read the one pager Read the IDC report
Benefits Strengthen shopper loyalty

Confidently deliver choice and transparency to every shopper throughout the buying journey.

 Manage accurate promises

Increase digital conversions by presenting precise promise dates on the product list page, product details page, and during checkout.

 Maximize inventory productivity

Reduce order cancellations and optimize inventory by dynamically providing shoppers with enterprise-wide inventory views.

 Leverage fulfillment optimization

Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes, optimizing across thousands of permutations in milliseconds.

 Harness artificial intelligence

Utilize AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.

 Increase omnichannel profitability

Drive higher conversions and in-store sales with accurate promise dates, choice in delivery/pickup, upsell of related products and intelligently reduce markdowns and stockouts with machine-learning.
Features
IBM Sterling Promising Offers a seamless, efficient omnichannel experience that improves retail conversion rates, reduces shopping cart abandonment and drives sales. Explore IBM Sterling Promising
IBM Sterling Inventory Visibility Provides inventory visibility that delivers on business goals and customer expectations. Explore IBM Sterling Inventory Visibility
IBM Sterling Fulfillment Optimizer Takes advantage of cognitive intelligence to minimize total cost-to-serve. Explore IBM Sterling Fulfillment Optimizer
Resources Modernizing B2B Order Management for the Commerce of Tomorrow

IDC research shows that in times of crisis, companies that keep the focus on providing stellar customer experiences as well as on agility are best positioned to improve customer loyalty, shift business models, win market share, and thrive.

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Take the next step

Book a consultation with an IBM expert to see how your organization can benefit from IBM Sterling Intelligent Promising or deploy with help from our Business Partners.

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Footnotes

1 IBM Consumer Expectations Study 2022