What Is Closed-Loop Integration?

Integration is at the core of enterprise automation efforts. Today, organizations rely on a range of disparate applications — both within and outside of the enterprise — to power their operations. Effectively automating workflows and user experiences within these vast ecosystems depends on getting all of these applications to seamlessly share data with one another.

For example, a simple lead processing workflow might require integrations between a customer relationship management (CRM) system, a marketing automation platform and multiple outreach channels like Slack and email clients. To facilitate the flow of lead data between these systems, a team must construct a series of APIs to ensure each application can talk with the others. If the team establishes and manages these APIs within an integration platform with closed-loop integration capabilities, the embedded AI could assist them in some of the following ways:

• Workflow suggestions: When a new API is needed, the integration platform could suggest previous workflows that could be reused to establish the integration. For example, the same workflow used to connect the CRM and Slack might be used to connect the marketing automation platform and Slack. That way, the team doesn’t have to create a brand-new workflow for each integration; they only need to adjust the existing workflow to fit the new integration context.
• Data mapping: Two APIs may not use the same categorizations to represent the same data. For example, one API might refer to a customer’s “zip code,” while another might refer to a customer’s “postal code” — two different ways to refer to the same data point. Before two APIs can talk to each other, data fields and representations from one API must be mapped to the fields and representations of the other. In effect, the language of one API must be translated to the language of the other. Closed-loop integration can facilitate this translation by making connections between data fields based on previous data maps. As the AI encounters a variety of mappings, it can apply the concepts it learned from earlier integrations to guide new ones.
• API testing: Each new API needs to be tested to ensure it functions effectively and securely. Creating a comprehensive battery of tests for every API can be incredibly time-consuming but closed-loop integration can automate this process. Using data from previous tests and the OpenAPI specification, AI can recommend a suite of tests to assess the new API’s functionality. AI can even detect gaps in existing test suites and suggest new tests to close those gaps.

When enterprise digital transformations fail, it is often because the integrations between the applications powering these transformations are inefficient, cumbersome and unsecured. The closed-loop approach supports more effective integrations by using a company’s own operational data to continuously refine APIs and workflows. This enables the following:

• Faster automation and integration: Closed-loop integration arms enterprise teams with informed guidance on creating and maintaining APIs that meet their organizations’ particular needs. APIs don’t need to be made from scratch every time, and the integration platform tracks API performance for continuous improvement. As a result, it requires less time and effort to get functioning integrations up and running, and automation efforts can get up to speed more quickly.
• Empowered teams able to build their own integrations: AI can guide less technically proficient team members through the creation and operation of effective, secure integrations. Agile teams no longer need to wait for a centralized IT authority to create every integration; they can deploy their own APIs as needed, doing away with the bottlenecks of a monolithic enterprise architecture.
• Operational visibility: The data collected in closed-loop integration offers teams more insight into how their APIs work and how they can be improved. Teams can identify inefficiencies in real-time, predict problems before they happen and use company-specific operational data to inform their responses.
• Safer APIs: Closed-loop integration facilitates more secure APIs, as the AI can use data from previous tests to ensure that every aspect of the integration is tested for functionality and security.

As noted above, closed-loop integration is one of the core tenets of IBM’s cloud integration solutions. To execute successful digital transformations, enterprises need the ability to create efficient, reliable integrations between applications. Toward that end, IBM cloud integration solutions deliver integrations that are:

• Automated, using AI, repeatable formats and low-code tools to facilitate faster integrations
• Closed-loop, using real-world operational data, machine learning and AI to drive continuous integration improvement
• Multi-style, uniting a variety of integration capabilities within a single platform

Learn more about IBM Cloud Pak® for Integration, a hybrid integration platform with an embedded AI that automates integrations based on your company’s specific operational data. This closed-loop approach provides flow and field-mapping recommendations, creates smarter API test cases and helps uncover inefficiencies in your current environment. IBM Cloud Pak for Integration creates seamless application connections across the entire technology ecosystem. It supports multiple integration styles, real-time event interactions, cloud-native architecture and shared foundational services — all with end-to-end enterprise-grade security and encryption in a single, unified experience.