IBM Support Guide

Welcome to IBM Support Guide

Why IBM Support
IBM empowers you to achieve success with your IBM products and services,
regardless of whether they are deployed on-premises or in the cloud
across hybrid cloud environments.


IBM Support Client Quick Reference Guide

 

Join us on January 21, 2026 for IBM Support Customer Day—a global virtual event designed to showcase how IBM is transforming support from reactive firefighting to proactive foresight.  Discover how AI-powered capabilities, predictive insights, and next-generation tools are redefining the support experience for hybrid, cloud-native, and mission-critical environments. Register here.

 

Access & Manage Cases on the go with the IBM Support Mobile App

Download the App on Google Play

Download the App on the Apple App Store 

 

 
Account access
Request or change access to your IBM support account
Support case management
Open/Manage cases
Support escalation
Leverage the escalation process, if your business needs change and need additional attention
Known Issues, APARs, & HIPER APARs
Stay current with known product defects and known issues
My Notifications
Sign up to stay informed of critical IBM products support updates
Software Clients for Life
Learn about Clients for Life
Product lifecycle
Maintain product currency by staying up to date on product lifecycles and releases
MustGather
Cloud Pak, Security, Automation, z Software, Sustainability, Data & AI, Power Hardware & Software
IBM support executive briefing document
Learn how to make the most of your IBM support experience
IBM Security Vulnerability Management
Address security and AI vulnerabilities in IBM products and websites

Support Resources

Support self help
IBM provides self help capabilities through digital channels- powered by IBM watsonx™
Support offerings
Understand the various IBM support offerings and how they can assist with your business outcomes
Product details
Review product-specific variances in support
IBM Cloud products
Explore self-guided and paid support options
Customer guidelines and response goals
Understand IBM Support polices
Subscription & Support Scope
IBM Software Subscription and Support (S&S) is a comprehensive update and technical support solution included with the purchase of each IBM software program
Terms and conditions
View International Passport Advantage Agreement and DPA/DPA Exhibit
How Technical Questions are Handled
Learn more about how technical questions are handled by support
Download Policies
Fix Central & Software Program Download Sites
Communities
Get questions answered by community experts & users

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