The US Open is a smarter business.
The US Open digital experience
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Creating a smarter business
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The US Open digital experience brings the drama and excitement of the year’s final Grand Slam to more than 14 million people around the world through the Official US Open app and website. The USTA does this by working closely with IBM Consulting to drive value from US Open data, transforming it into features that entertain and engage fans.
What makes the US Open a smarter business?
The US Open digital operation is a powerful example of what it means to create a smarter business. The hybrid cloud infrastructure enables flexibility and scale; watsonx.data centralizes and integrates data from dozens of sources; the AI of watsonx improves productivity; and the automation of IT operations increases resiliency and efficiency. Together, these hallmarks of smarter business drive meaningful outcomes for the USTA.
US Open data and applications work across multiple cloud environments with the help of Red Hat OpenShift, allowing the USTA to capitalize on new technology, improve performance, and scale up to meet 5,000% spikes in traffic.
The US Open maximizes the value of its enterprise data by using IBM watsonx.data to centralize, integrate and curate data from dozens of sources.
The US Open boosts the productivity of its editorial team by as much as 300% using watsonx.ai and watsonx Orchestrate to train AI models and build the AI agents behind features like Match Chat.
The US Open improves resiliency, efficiency and agility with the automation of key IT operations, achieving 99.999% uptime of its digital operations.
AI for business
The same capabilities that power the US Open digital experience are transforming the digital operations of IBM clients around the world.
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