What is BPO for intelligent workflows?

Digital technologies have created new opportunities for business leaders. Traditional operations and business process outsourcing models are being reinvented through more intelligent workflows using automation, artificial intelligence, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.

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Today, procurement organizations need to become more digital, more able to predict the future and more able to empower their teams. Our procurement consulting can help with not only source to pay, but also procurement analytics as a service.

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We have helped transform the BPO and BPaaS processes of over 100,000 finance practitioners in over 80 countries. Learn how we can bring better analytics and insights to your finance teams.

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Digital disruption inevitably leads to change management and HR reinvention. Learn how IBM HR brings together talent acquisition, development and strategy to reinvent your teams' workflows.

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Business leaders need to unite people and technology to reimagine their operations. Explore our suite of business process services to imagine what is possible in your organization. 

Case Studies


IBM and Generali used intelligent workflows to build better experiences for insurance customers.


IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Kraft Heinz Company

IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.

Lead-to-cash solution

IBM created a finance solution that is reimagining the way customers buy and sellers sell.

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Frequently Asked Questions

What is business process outsourcing (BPO)?

Business process outsourcing(BPO) provides a flexible range of services and options for redesigning, managing and operating specific business functions. Traditionally seen as a way to reduce labor cost by moving IT operations to lower cost markets, contemporary BPO sources best-fit infrastructure and skills from around the world to design, build and run processes that optimize the strategic outcomes an enterprise seeks for its clients.

What services are included in business process outsourcing?

BPO services support processes across the enterprise including finance and accounting, procurement and sourcing, and talent and transformation — all to help you continuously evolve and efficiently optimize the way your business runs. The best BPO providers supply many predefined services and capabilities that already exist in these domains. They can be augmented with expertise in strategy, automation, change management, process and user experience design, legacy systems integration, data and analytics, cloud, technology support services, security and more.

Why do I need business process outsourcing?

There is an unprecedented opportunity today to digitally reinvent processes using the data, technology and skills that are now available. Organizations can modernize their operations to be more agile and intelligent. Business process outsourcing can enable ongoing innovation that delivers continuous value through better ways of working — helping to improve your organization’s ability to serve customers and compete more effectively.

What are intelligent workflows?

Intelligent workflows change how work gets done by applying real-time insights, automation, AI, blockchain and other exponential technologies to reinvent processes and deliver business outcomes. Businesses move from siloed, static functions to integrated agile workflows by unifying people, data and technology. Standardized tasks are automated. Experienced workers augment their skills with insights provisioned in real time from across the enterprise. This is accomplished using business process platforms that integrate domain expertise, data, digital workers and AI applications on an open, hybrid cloud infrastructure.