The CEO’s Guide to Generative AI: Back office process automation

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Download “The CEO’s guide to business process automation for operations” and learn how CEOs stay on top of the fast-shifting changes

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Download a brief overview of key recommendations from “The CEO’s guide to business process automation for operations”

Meet the authors

Anthony Marshall, Global Leader, IBM Institute for Business Value

Cindy Anderson, Global Executive for Engagement and Eminence, IBM Institute for Business Value

Christian Bieck, Global Research Leader, Insurance, IBM Institute for Business Value

Karen Butner, Global Research Leader, Supply Chain AI Automation, IBM Institute for Business Value

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Originally published 27 May 2024

This chapter is available in the latest edition of the IBM Institute for Business Value's book, The CEO's Guide to Generative AI.

Download the digital edition

1. Experimentation

+ Generative AI

2. Augmented work

+ Generative AI

3. Skills and capabilities

+ Generative AI

How can IBM help you?

watsonx AI assistants (will open in a new window)

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Get easy, conversational access to the information and task automations you need to better serve customers and get stuff done.

Business process outsourcing services (will open in a new window)

Business process outsourcing services

Modernize essential business processes and deploy enterprise-wide AI strategies with IBM's modern approach to BPO.

IBM watsonx Orchestrate (will open in a new window)

IBM watsonx Orchestrate

The watsonx Orchestrate platform uses automation and integrations to reduce repetitive tasks and streamline the workflows and reduce load on your human resource team and talent acquisition teams.

Seizing the AI and automation opportunity: The moment is now

This report investigates the potential of generative AI and automation and explores the practices of generative AI leaders.

Automate to elevate

Unlock the potential value of AI-powered process mining.

Translations available

2024 CEO Study: 6 hard truths CEOs must face

To win in the generative AI era, CEOs need to tackle six hard truths that are holding them back.

5 trends for 2026

What are the top business and technology trends executives should watch in 2026? Explore the IBM Institute for Business Value's data-driven predictions.

The essential guide to agentic AI

Explore three essential components for scaling agentic AI and making it a performance engine for the business.

Utilities in the AI era: Powering ahead to a smarter future

AI is reshaping utility operations, boosting grid performance, improving customer satisfaction, and powering new energy business models.

Seizing the AI and automation opportunity: The moment is now

This report investigates the potential of generative AI and automation and explores the practices of generative AI leaders.

Automate to elevate

Unlock the potential value of AI-powered process mining.

Translations available

2024 CEO Study: 6 hard truths CEOs must face

To win in the generative AI era, CEOs need to tackle six hard truths that are holding them back.

5 trends for 2026

What are the top business and technology trends executives should watch in 2026? Explore the IBM Institute for Business Value's data-driven predictions.

The essential guide to agentic AI

Explore three essential components for scaling agentic AI and making it a performance engine for the business.

Utilities in the AI era: Powering ahead to a smarter future

AI is reshaping utility operations, boosting grid performance, improving customer satisfaction, and powering new energy business models.