The CEO’s Guide to Generative AI: Back office process automation

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Meet the authors

, Global Leader, IBM Institute for Business Value

, Global Executive for Engagement and Eminence, IBM Institute for Business Value

, Global Research Leader, Insurance, IBM Institute for Business Value

, Global Research Leader, AI and Digital Operations, IBM Institute for Business Value

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Originally published 27 May 2024.

This chapter is available in the latest edition of the IBM Institute for Business Value's book, The CEO's Guide to Generative AI.

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1. Experimentation

+ Generative AI

2. Augmented work

+ Generative AI

3. Skills and capabilities

+ Generative AI

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Translations available

2024 CEO Study: 6 hard truths CEOs must face

To win in the generative AI era, CEOs need to tackle six hard truths that are holding them back.

2026 Tech Leader Study: Building the IT foundation for agentic AI at scale

AI is scaling faster than IT foundations can adapt. See how CIOs and CTOs are redesigning architecture, governance, and investment to keep pace.

Finance execution unlocks AI value at scale

Finance execution maturity—not technology—unlocks scalable AI value, cutting costs, accelerating ROI and transforming core finance processes through disciplined operating models.

The ERP leapfrog

What Australia’s ERP maturity means for AI—and the moves that can turn today’s tech debt into tomorrow’s competitive edge.

Seizing the AI and automation opportunity: The moment is now

This report investigates the potential of generative AI and automation and explores the practices of generative AI leaders.

Automate to elevate

Unlock the potential value of AI-powered process mining.

2024 CEO Study: 6 hard truths CEOs must face (will open in a new tab)

Translations available

2024 CEO Study: 6 hard truths CEOs must face

To win in the generative AI era, CEOs need to tackle six hard truths that are holding them back.

2026 Tech Leader Study: Building the IT foundation for agentic AI at scale

AI is scaling faster than IT foundations can adapt. See how CIOs and CTOs are redesigning architecture, governance, and investment to keep pace.

Finance execution unlocks AI value at scale

Finance execution maturity—not technology—unlocks scalable AI value, cutting costs, accelerating ROI and transforming core finance processes through disciplined operating models.

The ERP leapfrog

What Australia’s ERP maturity means for AI—and the moves that can turn today’s tech debt into tomorrow’s competitive edge.