Explore and leverage industry applications for IBM Operational Decision Manager

Banking and financial services

Manage business policies across your banking systems to adapt quickly to market changes, provide personalized offers and pricing, reduce regulatory compliance costs and help prevent fraud.

Use case examples:
• Loan origination
• Personalized offers
• Auditability
• Regulatory compliance
• Regulatory screening
• Fraud prevention
• Fraud detection

Energy and utilities

In addition to streamlining your operations and providing a better customer experience, which allows you to capture market opportunities faster than your competitors, you can do so while managing changes in regulation.

Use case examples:
• Predictive maintenance
• Energy management
• Outage prediction
• Contract management
• Cross-sell offers
• Upsell offers
• Smart grid security

Government and education

Employ a proven, iterative approach to policy management for benefits and security. Accelerate your digital transformation and improve responsiveness.

Use case examples:
• Eligibility determination
• Border security
• Customer onboarding
• Benefit detection
• Tax fraud detection
• Tax calculations
• Audit selection

Healthcare and life sciences

Automate solutions to enable a smarter, more connected healthcare system that can assist clinicians with delivering better care and empower people to make better decisions.

Use case examples:
• Donor matching
• Treatment guidance
• Care management
• Automated triage
• Smart medical devices


Improve responsiveness to market demands and competitive threats, automate claim adjudication and improve the transparency and auditability of your policies.

Use case examples:
• Underwriting
• Automated claim orders
• Services cross-sell
• Services upsell
• Fraud prevention
• Fraud detection
• Compliance screening


Anticipate demand and quality issues, increase equipment uptime and add flexibility to rigid manufacturing and assembly line processes.

Use case examples:
• Quote to cash
• Discount management
• Preventive maintenance
• Production scheduling
• Inventory management
• Suppliers eligibility
• Embedded edge devices

Retail and consumer products

Increase operational agility, create personalized offers, speed up campaign development and enhance customer experience by helping retailers make near real-time decisions.

Use case examples:
• Order to cash
• Cross-sell offers
• Upsell offers
• Personalized offers
• Dynamic pricing
• Loyalty programs
• Product suggestions

Travel and transportation

Increase customer loyalty by providing personalized offers and manage regulatory compliance for shipping of goods worldwide. Help detect and prevent misuse of transportation services to improve revenue integrity.

Use case examples:
• Revenue integrity
• Cross-sell offers
• Upsell offers
• Import regulation
• Export regulation
• Dynamic pricing
• Resource scheduling

Next Steps

Choose the trial experience that best fits your needs

See how others are using our decision automation tool