On-demand webinar

Reinventing the Contact Centre

                                                                                                                                                                                                                                      

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Ready to build smarter? Your digital transformation starts here.

Read interactive paper: 5 keys to a smarter business

84% of customers say the experience a company provides is as important as its products or services. To exceed rising customer expectations, you need to digitally transform customer service to deliver a more unified experience.

Harness core business applications as the backbone of a smarter business

Only 20% of all workloads have moved to cloud. Moving core business applications, like SAP, to cloud can help you drive innovation, become more responsive and accelerate digital transformation.

Build Smarter Supply Chains

A smarter business builds a resilient supply chain to manage volatility and deliver value to customers, even in the face of disruption. Deliver on more customer promises.

Build resilient business operations with intelligence, insights and expertise

Optimize asset performance and quickly adapt to changing circumstances with AI and IoT Data.

Rethink your workflows with AI and automation

Per Forrester, 75% of executives believe they need to change how work gets done to deliver on digital transformation goals. Rethink your workflows with AI and automation to build a smarter business.

Enable your workforce for resiliency

Enhance employee engagement and productivity, reskill your workforce faster, and reimagine ways of working.

Smarter businesses act at the speed of insight

Vodafone

Using IBM Watson, Vodafone UK built TOBi, an AI assistant, to answer frequently asked customer queries.

Golden State Foods

Created a transparent supply chain with a combination of blockchain, RFID and IoT.

Vivo Energy

Established a global implementation template to move forward with SAP S/4HANA solutions, driving automation and access to real time data across organizational workflows.

Learn more about how to digitally transform your business

How AI and automation are changing the way work gets done

Automation is changing the structure of work in nearly every industry and intelligent automation will be a defining factor for the future workforce.

The enterprise guide to closing the skills gap

Three strategies can help organizations tackle one of their greatest challenges: building and maintaining a skilled workforce.

Building user-centric customer experiences

An organization’s ideal CX — its CX North Star — can become a reality when everyone across the enterprise has adopted a customer-centric mindset.

Start your smarter business journey with a virtual IBM Garage™

IBM Garage is a bold, comprehensive approach to innovation and transformation that brings designers and developers together with your business and IT stakeholders to quickly create and scale new ideas that can dramatically impact your business.

¹Source: 20th Global C-Suite Study, IBM Institute for Business Value