Retail is evolving quickly; integrating AI and demonstrating true return on that investment is critical to staying competitive. With generative AI and automation retail solutions that can connect your data and AI agents across the business, retailers deliver more effortless customer service, strengthen supply chain resilience, and boost workforce productivity. IBM helps retailers scale these capabilities so every part of your business operates smarter, faster, and with greater confidence.
Use cases
Explore real-world applications for AI in retail.
Customer expectations keep rising, but fragmented systems and disconnected AI tools often create friction at every touchpoint. IBM can help you connect AI agents across channels and workflows, so a customer interaction is fluid without missing a beat, reducing response times and improving self‑service experiences.
Supply chain leaders face constant pressure from unpredictable disruptions, from demand spikes to logistics delays. With real-time visibility, predictive analytics, and automated monitoring, supply chain leaders can act confidently and proactively. IBM can help companies build smarter, more resilient, and more sustainable supply chains.
Retail teams are under pressure to be more effective, yet most AI adoption hasn’t meaningfully reduced workload or helped employees work smarter. Start building real efficiencies so employees can automate repetitive tasks, access the right information instantly, and focus on higher‑value work.
Avid Solutions reduced the number of errors that occur in their project management processes by using IBM watsonx Orchestrate to improve employee and customer happiness.
IBM HR enhances employee experience with IBM watsonx Orchestrate, transforming HR support with agentic AI.
ind out how hagebau built an integrated order management system that enabled a seamless omnichannel experience and higher customer satisfaction.
Camping World differentiates its customer experience by modernizing its call centers with the help of IBM Consulting.
Spendrups streamlines its brewing with IBM Maximo, ensuring efficient and consistent delivery of high-quality products to customers.
