General

What types of virtual servers are available to use?

The standard IBM Cloud® Virtual Servers for Classic Infrastructure offering is a public-based virtual server — a multitenant environment suited for various needs. Alternatively, the dedicated virtual server option is a single-tenant environment ideal for applications with more stringent resource requirements. For more, see Getting started with virtual servers.

What is the difference between a virtual server and a virtual private server (VPS)?

A virtual server and  virtual private server (VPS) are similar. Both let you provision distinct environments privately and securely on a single hardware node, but VPS is more limited in its capability and is generally confined to a single-server architecture. Only resources physically installed on that single virtual server can be added or distributed on a VPS.

Can I use a Red Hat® Cloud Access subscription to create a virtual server?

Yes. When you import an image, you can specify that you will provide the operating system license. For more information, see Use Red Hat Cloud Access. Then, you can order a virtual server from that image template and use your existing Red Hat Cloud Access (link resides outside ibm.com) subscription.

How to’s

How many hourly virtual servers can I start?

The number of instances you can run depends on the maturity level of your account. By default, an account older than 45 days has a limit of 20 instances that can run on public virtual servers, dedicated virtual servers and bare-metal servers at any time. A newer account has a smaller limit. If you would like to increase your limit, contact support.

How do I log in to my server?

Log in to your console and navigate to your Devices menu. For more information, see Navigating to devices. In the Device List, select your instance. You can view and manage the device user names and passwords to use to log in. For more information, see Viewing and managing device user names and passwords.

How do I use VPN to access the IBM Cloud private network?

You can log in to the VPN through the web interface or use a standalone VPN client for Linux®, macOS or Windows. For more information about what to do once you're connected to the VPN, see Use SSL VPN.

How do I reboot my virtual server?

Device reboots can take place from either the Device List or from the snapshot view of an individual instance. Navigate to your virtual server instance in the Device List in your console. For more information, see Navigating to devices. Select Actions for the device you want to manage, then select Reboot.

How do I use rescue mode?

Booting into rescue mode is helpful if you're experiencing an issue with the server. To launch rescue mode, select the device name from the Device List in your console. In the Actions menu, select Rescue mode or select Boot from image for a Windows instance. For more information, see Launching rescue mode.

How do I request a compliance report?

For information about viewing or requesting compliance information, including SOC reports, see How do I know my data is safe?

Where do I find network status?

You can access the Status page directly to view the current status of resources in all IBM Cloud locations. You can filter the list by selecting specific components and locations (for example, you can select Virtual Servers and view the network connectivity).

Can I add disk storage to my hourly or monthly virtual server?

You can upgrade or downgrade disk storage for any virtual server by updating your storage options in the First Disk through Fifth Disk fields in the Configuration screen of the device you want to update. For more information, see Reconfiguring an existing virtual server.

What-if scenarios

What happens to my data when my portable storage is deleted?

Virtual server instance (VSI) SAN is similar to file storage. VSI disks are files on an NFS share that Xen presents to the instance as a block device — a hard disk drive. Deleting an instance SAN disk deletes the file; you can’t undo the Delete command. Pointers to the data on that volume are removed and the data is inaccessible. Reprovisioning doesn’t fix it.

Why do I receive a capacity error when provisioning a virtual server?

When provisioning a virtual server, you might receive an error message stating there is insufficient capacity to complete the request. When provisioning fails, all VSIs within that particular request fail. A capacity error occurs when there are insufficient resources available in the router or data center to fulfill the service request. Get more information.

What might cause my virtual server to be migrated to a different host?

A virtual server may be migrated when:

  • A host needs to be updated, is being decommissioned or can’t take on new instances.
  • Maintenance is required on a system hosting your virtual server.
  • An upgrade of an existing instance is deployed.
  • A dedicated host fails.
  • A virtual host fails.


You may migrate the virtual server to a new host during a specified period.

Pricing and billing

Where can I find pricing information for public-instance types?

Where can I find pricing information for virtual public instances?

Estimating your cost for an IBM Cloud server to support your workload begins in the IBM Cloud catalog. From the catalog, select All Categories from the Services tab, then choose the server type, Virtual Server on classic infrastructure or Virtual Server for VPC. For pricing information, see the Virtual servers provisioning calculator.

How will I be billed for bandwidth for my hourly virtual servers?

Hourly virtual billing is broken down for inbound and outbound traffic. All inbound traffic to your virtual server is free of charge. Outbound traffic is metered and charged per gigabyte (GB), with totals assessed at the end of your billing period.

Get started on IBM Cloud Virtual Servers on Classic Infrastructure

Provision a public, dedicated, transient or reserved VPS to match your workload.