What are content services?

Content services intelligently collect, govern, manage and enrich enterprise content so it can be deployed efficiently across any cloud and within any application.

Why do applications need content?

Enterprises are investing in digital transformation to help them modernize business processes and empower employees to grow revenue. This transformation requires processes and applications to have access to, and control over, a wide range of content including documents, images and audio files.

Knowledge workers lose a significant amount of time creating, reading or searching for information related to their job. Content services gives users efficient access to what they need across the organization. These services make content accessible across multiple channels such as mobile devices and desktops, and as discrete capabilities embedded in workflows or applications such as enterprise resource planning (ERP) systems.

See it in action


Reduce turnaround times

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Improve customer experience by accelerating customer approvals, reducing case management times and more.

Boost productivity

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Use deep-learning AI to extract insights and sensitive data from unstructured content. Automate time-consuming manual document classification and error-prone metadata entry.

Access content where you need it most

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Search, access, share and manage content from many applications and devices across the enterprise with flexible deployment options.

Get more capabilities

Content services are just one capability of the IBM Cloud Pak® for Business Automation

Make bold moves in automation and solve your toughest operational challenges.


IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI, low-code tools.


Get task automation, workflow orchestration, decision management, content services and more.


It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.


Case study 

Ferservizi creates better service at lower cost

With intelligent content services solutions, Ferservizi provides even better back-office services to keep an Italian railway’s operations running smoothly.


Explore the full set of IBM solutions for automating all types of work at scale.

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