Why automate workflows?

Digitizing your workflows focuses on the orchestration or sequencing of activities required to operate a business, whether as a straight-through or human-assisted process, or as case management. Digitized workflows enable business professionals to participate directly in designing business solutions, rather than forcing them to write requirements and hand those requirements over to IT.


Automate at scale

Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.


Create consistent customer experiences

Deliver consistent, transparent experiences with a framework for creating standardized workflows that can be reused across the organization.

Achieve flexible workflow styles

Seamlessly blend structured processes and unstructured case management into a seamless workflow to ensure smooth operations.

IBM Business Automation Workflow

IBM Business Automation Workflow combines business process management and case management to unite information, process, and people to provide a 360-degree view of work. In addition to process management and case management, IBM Business Automation Workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes.

Software editions of IBM Business Automation Workflow

IBM Business Automation Workflow Express

This is an affordable, entry-level edition that's ideal for initiating workflow projects.

IBM Business Automation Workflow Enterprise

This is the main edition of the Offering. It can be scaled to meet your specific medium or high performance user needs.

Additional IBM Business Automation Workflow offerings

IBM Business Process Manager on Cloud

This subscription–based BPM cloud service offers low startup costs, fast return on investment and an option for premium disaster recovery.

IBM Case Manager On Cloud

Engage people with business content, provide contextual insight through real-time analytics and enhance teamwork through collaboration tools and flexible workflow.

Try IBM Business Process Manager on Cloud

Implement process improvements quickly in a full-lifecycle BPM environment that includes development, test and production — with tooling and run time for process design, execution, monitoring and optimization — all as a platform as a service hosted on the IBM Cloud.

Why IBM?

Icon representing the flexibility to use the IBM Cloud-based BPM solution or one of the on-premises solutions

Your cloud or the IBM Cloud?

Take advantage of quick and simple set up with either IBM Business Process Manager on Cloud or one of IBM’s on-premises solutions.

Icon representing the improved collaboration capabilities of IBM’s unified model-driven environment

Collaborate to optimize

You can improve collaboration between your IT and business teams with the built-in visibility and analytics within the unified model-driven environment.

Icon representing the budget-friendly feature for undertaking BPM projects using IBM’s subscription-based consumption model

A price and package for nearly every budget

Start small on your BPM projects with IBM’s subscription-based consumption model you can grow over time and scale smoothly from initial project to an enterprise-wide program.

Extend the value of workflow automation

The true power of automation is in connecting your workflows with other tasks, business rules and content — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM’s digital business automation platform can help your organization unlock its fullest potential.

Orchestrate and monitor your RPA bots
(Workflow + Tasks)

End-to-end processes can often include multiple RPA bots that automate specific repetitive human tasks within the process. Using workflow automation with RPA allows you to orchestrate multiple bots and better handle exceptions.

Accelerate change management
(Workflow + Decisions)

Decouple business rules from business process and workflow applications, enabling business rules to be changed as needed without having to redeploy the entire application.

Use content to initiate business processes
(Workflow + Content)

Content-driven workflows can be automatically initiated by actionable events, based upon defined rules for the document class within the central content repository.

Improve customer satisfaction and patient care with workflow automation

Carlsberg, Denmark

Carlsberg identified a 90% time savings in fulfilling customer orders for beer coolers using IBM Business Process Manager.

Barclays Bank, UK

Barclays increased its customer satisfaction around automated, multichannel services to a Net Promoter Score (NPS) of 70 and rolled out new automated multichannel customer processes 88 percent faster, using IBM Business Process Manager.

Molina Healthcare

Molina Healthcare provided better care with 50 percent faster access to medical information, using IBM Case Manager.

Learn more about workflow automation

Automate workflows to deliver a competitive customer experience

Learn how IBM Business Automation Workflow helps automate your digital workflows, from straight-through or human-assisted processes to managing complex cases

Improve customer interactions with IBM Case Manager and IBM Datacap

Learn how you can improve customer interactions. You’re in the driver’s seat as the demonstration visually explains step by step how customer information is captured, stored and managed.

Try IBM Business Process Manager on Cloud

Sign up for your 30-day complimentary trial of IBM Business Process Manager on Cloud.

Need to talk to an expert?

IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes, decisions and content. IBM’s ecosystem and industry expertise can help you start quickly and scale to enterprise-wide deployment, without the fragmentation of product and skills common to other solution providers.

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Call 877-426-3774 (Priority code: Hybrid Cloud)

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