Digitizing your workflows focuses on the orchestration or sequencing of activities required to operate a business, whether as a straight-through or human-assisted process, or as case management. Digitized workflows enable business professionals to participate directly in designing business solutions, rather than forcing them to write requirements and hand those requirements over to IT.
Automate at scale
Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.
Create consistent customer experiences
Deliver consistent, transparent experiences with a framework for creating standardized workflows that can be reused across the organization.
Achieve flexible workflow styles
Seamlessly blend structured processes and unstructured case management into a seamless workflow to ensure smooth operations.
IBM Business Process Manager
IBM Business Process Manager allows organizations to model, create and optimize critical business processes with speed and agility. It includes tooling and runtime for process design and execution, along with capabilities for monitoring and optimizing work that’s executed within the platform. It’s specifically designed to enable process owners and business users to engage directly in the improvement of their business processes.
Implement process improvements quickly in a full-lifecycle BPM environment that includes development, test and production — with tooling and run time for process design, execution, monitoring and optimization — all as a platform as a service hosted on the IBM Cloud.
IBM Case Manager simplifies the design and deployment of customized case management solutions that enhance your capacity to resolve complex cases by providing persistent access to information, workflow, tasks and analytics. IBM Case Manager empowers your case workers to make complex, real-time decisions based on constantly changing information with an interface that delivers a seamless and consistent experience quickly — anywhere. IBM Case Manager discovers difficult-to-find correlations and critical insights buried in silos of unstructured data. Integration with third-party cloud applications provides a superior ability to collaborate.
IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.
Take advantage of quick and simple set up with either IBM Business Process Manager on Cloud or one of IBM’s on-premises solutions.
Collaborate to optimize
You can improve collaboration between your IT and business teams with the built-in visibility and analytics within the unified model-driven environment.
A price and package for nearly every budget
Start small on your BPM projects with IBM’s subscription-based consumption model you can grow over time and scale smoothly from initial project to an enterprise-wide program.
Extend the value of workflow automation
The true power of automation is in connecting your workflows with other tasks, business rules and content — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM’s digital business automation platform can help your organization unlock its fullest potential.
Orchestrate and monitor your RPA bots (Workflow + Tasks)
End-to-end processes can often include multiple RPA bots that automate specific repetitive human tasks within the process. Using workflow automation with RPA allows you to orchestrate multiple bots and better handle exceptions.
Improve customer satisfaction and patient care with workflow automation
Barclays Bank, UK
Barclays increased its customer satisfaction around automated, multichannel services to a Net Promoter Score (NPS) of 70 and rolled out new automated multichannel customer processes 88 percent faster, using IBM Business Process Manager.
IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes, decisions and content. IBM’s ecosystem and industry expertise can help you start quickly and scale to enterprise-wide deployment, without the fragmentation of product and skills common to other solution providers.