Overview

Get preventive maintenance, on-site/remote support and gain actionable insights into critical business applications and data. Speed developer innovation with support for over 240 open source packages. IBM Technology Support Services supports your entire IT environment, including clouds, data center, and on-premise IT infrastructure.

Benefits

Speed adoption of hybrid cloud

Our Technology Lifecycle Services can help you plan, deploy and optimize your hybrid cloud IT architecture to provide consistent high availability while enabling any possibility.

Avoid incidents and unplanned downtime

Leverage IBM's world class IT support services with preventive maintenance, powerful analytics, AI-enabled tools to enable your team to manage IT problems before they become emergencies.

Reduce costs

Streamline IT maintenance with IBM Technology Support Services and save up to 30% of your support spending.¹

Support

IBM Hardware and Software Support Services

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IBM Hardware and Software Support Services

Buy, renew or expand your IT support services for IBM hardware and software. Choose from a range of IT maintenance contract options for IBM Z®, Power® and Storage Systems, customized to your business needs.

Proactive Support

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Proactive Support

Balance high availability and improved affordability while maintaining converged, virtualized and cloud-based IT environments.

Multivendor support services

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Multivendor support services

Get preventative IT support services and advanced analytics for your IT hardware and software, regardless of manufacturer, across your data center. Multivendor support for servers, storage, software, open source, networking and security vendors.

IT case studies

VE Commercial Vehicles Ltd.

IBM delivers robust infrastructure and digital workplace support designed to keep VECV’s multi-vendor IT infrastructure and its workforce operating at peak levels.

CK Enerji

CK Enerji deploys a cloud platform to provide employees with a single point of contact for managed IT support.

Hana Financial Group

By engaging IBM Services – Technology Support, Hana Financial Group has simplified its billing processes, increased efficiency and freed staff for more strategic initiatives.

Related products

Support and Services for IBM zSystems

Turnkey support for IBM zSystems clients to predict and prevent unplanned disruption, and technical services that accelerate how businesses take advantage of the opportunity hybrid technology environments present.

Expertise Connect

A Technical Account Manager (TAM) and one or more experienced consultants become extended team members and act as trusted advisors and mentors. Expert Connect subscription services help clients achieve business outcomes faster and more successfully.

IBM Power Expert Care

IBM Power Expert Care offers a way of attaching services and support through service tiers at the time of product purchase. IBM can help you maintain higher availability of the systems and provide priority services to care for mission-critical requirements of your IT infrastructure.

Related solutions

IBM Premium Support services

Engage our experts to help you maintain the highest level of availability for mission-critical systems.

IBM Warranty Service Upgrade

Explore additional support options on top of your base warranty or maintenance agreement to meet uptime requirements.

Supported open source products

We have expertise in open source software for your entire application stack, DevSecOps and modern data management—from the platform to your gateways.

Get a 30-minute, no-cost strategy session with an IBM expert

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations.

1. Forrester Total Economic Impact of Hybrid IT Support, Jan 2021