Software support services

Upgrade your support strategy
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Navigating the future of IT

In today’s rapidly evolving landscape, where AI is transforming industries, traditional silos are no longer sustainable. Integration has become a foundational pillar, enabling organizations to build secure, agile, and future-ready IT environments.

At IBM Technology Lifecycle Services (TLS), we provide comprehensive service and support solutions that help organizations confidently navigate this transformation—across Integrated Data Center including Software defined infrastructure (SDDC).
Build resiliency

Our Our AI and analytics-driven expertise delivers seamless hybrid-cloud support with proactive insights to boost security and resilience.
Support simplification

By unifying support across hybrid environments, we simplify operations, address skill gaps, and empower businesses to drive innovation and growth.
Cost optimization

IBM TLS support for third-party vendors designed to help increase availability, free up resources, and achieve significant cost savings.
Extended lifespan

We help extend your software’s life with strategic support that maintains security and ensures a smooth upgrade or migration.

Software support

At IBM Technology Lifecycle Services (TLS), we help organizations strengthen, secure, and extend the life of their IT environments through strategic software lifecycle support.

Software Upgrades & Patches: Ensure your systems remain secure, compliant, and optimized with the latest features and fixes—minimizing vulnerabilities and downtime.

Software Extensions & Support Lifecycle Management: Extend up to 3 years the value of your existing software investments beyond standard support timelines, with expert guidance and custom support solutions tailored to your business needs.

IBM and Multivendor

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IBM Systems

BM Systems Software Maintenance provides ongoing updates and support, with optional extensions of up to three years to ensure continuity and minimize disruption.
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Microsoft

Our partnership delivers tailored, tiered support that’s economical, flexible, and scalable—streamlining operations and strengthening security.
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Red Hat

IBM Support for Red Hat delivers enterprise-grade expertise across IBM and x86 platforms, backed by 25+ years of open-source experience to maximize performance and simplify issue resolution.
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SAP HANA

IBM Proactive Support for SAP HANA on Power provides a single contact and proactive services to boost performance, resilience, and security for mission-critical workloads.
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SUSE

IBM Support and Subscription for SUSE provides affordable access to IBM specialists, SUSE subscriptions, and single-source support for SUSE Linux Enterprise Servers and Embedded Solutions.
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Oracle

IBM Support for Oracle Software helps avoid rushed upgrades or early cloud moves with continued version support, unified expertise, and responsive service—reducing costs while maintaining stability.
Take the next step

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations. Schedule a 30-minute, no-cost strategy session today.