Preventive maintenance insights with easy-to-use portal

Included with your IBM Technology Support Services maintenance agreement, IBM Support Insights offers actionable indicators for preventive maintenance, helping to improve IT reliability and streamline asset management for IBM and other OEM systems (including Cisco, HP, Oracle, Dell, Juniper, NetApp, EMC and more). IBM Support Insights helps reduce gaps in support coverage, enabling you to simplify management of your entire IT estate across multiple vendors.

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What’s new

Simplified onboarding

Get key insights for your IBM contracted inventory without installing a data collector.

Intelligent Networking Support features

Better manage your Cisco network with network topology diagrams, inventory audit reports and an AI-infused chatbot.

CMDB Connector for ServiceNow

Reconcile your inventory and gain additional insights with CMDB data from a ServiceNow instance.

Technical Support Appliance 2.9

Better discover and manage your assets with an easy-to-use implementation based on IBM’s Carbon Framework, performance and security improvements, and enhanced sensors.

Benefits

30%

Up to 30% reduction in maintenance and support spending¹

21%

Reduce time spent on hardware support tasks by 21%¹

Features

Relevant insights

Use analytics for preventive maintenance insights rather than spending time searching disparate vendor data sources.

Reduce time spent on hardware support (0:40) →

Forecast failures to avoid downtime

Security and maintenance coverage alerts help identify product lifecycle exposures specific to your systems, prevent outages across your hybrid IT environment, and avoid denials of support on expired contracts.

Prevent a downturn in your business (0:45) →

Customized recommendations

Proactive code comparison and recommendations highlight down-level code so you can act before it causes a service outage.

Cut spending on IT maintenance (0:50) →

Single-source technology support services

Keep mission-critical systems running smoothly, including hardware and software from IBM and other OEMs.

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Data center maintenance and support

Simplify technology support with one vendor to manage all enterprise hardware and software support, no matter the equipment manufacturer or geography.

Technology support for hardware and software

Ensure high availability of your IBM Z, Power and Storage hardware and software with best-in-class IT support.

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Contact us

IBM Support Insights helps you proactively manage your inventory, identify contract and security exposures, and avoid downtime to better help manage the device health and growing costs of your IT estate.