IBM Support Insights

Simplify your IT support operations, improve IT reliability and streamline asset management.

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Power at your fingertips

IBM Support Insights delivers actionable indicators for preventive maintenance that are designed to reduce gaps in support coverage, improve your IT management, and lower your IT risk across IBM and other OEM systems.

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Benefits
Holistic View of Hybrid IT Infrastructure

Discovers and manages IT assets from various vendors, giving a comprehensive overview of the IT landscape, enhancing visibility, and simplifying management.
Proactive Insights and Recommendations

Identifies potential security vulnerabilities and recommended updates and patches, helping avoid outages, and service denials due to expired contracts, unsupported assets, or software levels 
Simplification of IT asset management

Identifies gaps in support coverage, making it easier to reconcile contracts and ensure the necessary coverage without unnecessary costs. This reduces the risk of service disruptions when products are no longer supported.

    Features

    Screen capture for Support inventory cases
    Inventory management

    Standard:

    Reduce time spent on inventory management with automated multivendor infrastructure asset discovery, customized inventory views and exports, and support coverage and change analysis.

    Pro:

    Recommended OS and firmware levels.
    Screen capture for Support insights risks
    Risks and recommendations

    Standard:

    Get ahead of potential security exposures with alerts for security vulnerabilities, IT environment risk scores and prescriptive recommendations for how to remediate potential issues.

    Pro:

    Prioritized security and lifecycle insights and open-source CVE analysis.
    Screen capture for Support insights cases
    Case metrics

    Standard:

    Leverage support case history (3 months) to identify patterns and hotspots impacting system availability.

    Pro:

    Case analysis across multiple configurable dimension and access to full case history.
      Screen capture for Support inventory cases
      Inventory management

      Standard:

      Reduce time spent on inventory management with automated multivendor infrastructure asset discovery, customized inventory views and exports, and support coverage and change analysis.

      Pro:

      Recommended OS and firmware levels.
      Screen capture for Support insights risks
      Risks and recommendations

      Standard:

      Get ahead of potential security exposures with alerts for security vulnerabilities, IT environment risk scores and prescriptive recommendations for how to remediate potential issues.

      Pro:

      Prioritized security and lifecycle insights and open-source CVE analysis.
      Screen capture for Support insights cases
      Case metrics

      Standard:

      Leverage support case history (3 months) to identify patterns and hotspots impacting system availability.

      Pro:

      Case analysis across multiple configurable dimension and access to full case history.
        Bund in Shanghai, China
        "The IBM team has brought forth tremendous value with IBM Support Insights Pro and their deep expertise within the network space which previously required us to allocate a resource or be charged a fee to create a BoM. The ongoing collaboration and relationship between Cisco and IBM assures that we maintain a strong support strategy, but also enables deeper insights into the future of networking infrastructure. The IBM team has been instrumental in allowing us to see the future state of the City." Get the full story

        Resources

        Cost of a Data Breach Report 2025

        Download the 2025 report and learn to fight back against data breaches.

         IBM Technical Support Appliance

        Learn what IT devices are currently on your network, to set up scheduled discoveries for spotting deltas and trends, and to always get relevant, up-to date IT asset information.

         Frequently asked questions

        Your top questions about Support Insights addressed here.

         Documentation

        See the IBM Support Insights documentation for topics, resources and What's new.
        Take the next step

        IBM Support Insights helps you proactively manage your inventory, identify contract and security exposures, and avoid downtime to better manage the device health and growing costs of your IT estate.

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