Preventive maintenance insights with easy-to-use portal
Included with your IBM Technology Support Services maintenance agreement, IBM Support Insights offers actionable indicators for preventive maintenance, helping to improve IT reliability and streamline asset management for IBM and other OEM systems (including Cisco, HP, Oracle, Dell, Juniper, NetApp, EMC and more). IBM Support Insights helps reduce gaps in support coverage, enabling you to simplify management of your entire IT estate across multiple vendors.
What’s new in 2.0
Risks and recommendations
Reduce the risk across your IT estate with risk scores, prioritized alerts, and recommendations for security vulnerabilities, support coverage expirations, end-of-support exposures, OS distribution diversity, and hardware field notices.
Global filters
Save time by personalizing your view for assets that you care about with application-wide smart filters for products, locations, vendors, and more.
Custom asset properties and tagging
Optimize your workflows by assigning and grouping user-defined asset properties, and tags that are important and aligned to your business.
New user experience
Unlock the insights in your IT estate with a redesigned and modern interface to help you better manage your inventory, reduce IT risk, and understand key support metrics and trends.
Benefits
30%
Up to 30% reduction in maintenance and support spending¹
21%
Reduce time spent on hardware support tasks by 21%¹
Features
Relevant insights
Use analytics for preventive maintenance insights rather than spending time searching disparate vendor data sources.
Forecast failures to avoid downtime
Security and maintenance coverage alerts help identify product lifecycle exposures specific to your systems, prevent outages across your hybrid IT environment, and avoid denials of support on expired contracts.
Customized recommendations
Proactive code comparison and recommendations highlight down-level code so you can act before it causes a service outage.
Single-source technology support services
Keep mission-critical systems running smoothly, including hardware and software from IBM and other OEMs.
Data center maintenance and support
Simplify technology support with one vendor to manage all enterprise hardware and software support, no matter the equipment manufacturer or geography.
Technology support for hardware and software
Ensure high availability of your IBM Z, Power and Storage hardware and software with best-in-class IT support.
