What's new in October 2023

As IBM Support Insights continues to evolve, here is where you can find a brief overview of the latest application updates.

Receive proactive notifications for coverage issues

  • Get notifications in your inbox for support coverage issues.
  • Monitor warranty exits and contract expirations without logging in.
  • Configure a schedule that meets your needs.

Analyze case patterns (Pro only)

  • Improve reliability and support performance with enhanced analysis of case history.
  • Identify patterns across multiple dimensions including assets, product families, vendors, and locations.
  • Understand trends with new metrics for case type and average severity alongside key risk metrics.

General improvements

  • Focus on assets under a premium contract with a global filter for Expert Care.

For a detailed list of updates in this release, please refer to the Release notes.