What's new in October 2023
As IBM Support Insights continues to evolve, here is where you can find a brief overview of the latest application updates.
Receive proactive notifications for coverage issues
- Get notifications in your inbox for support coverage issues.
- Monitor warranty exits and contract expirations without logging in.
- Configure a schedule that meets your needs.
Analyze case patterns (Pro only)
- Improve reliability and support performance with enhanced analysis of case history.
- Identify patterns across multiple dimensions including assets, product families, vendors, and locations.
- Understand trends with new metrics for case type and average severity alongside key risk metrics.
- Focus on assets under a premium contract with a global filter for Expert Care.