Supporting government agencies in their work to deliver health and human services that enable citizens to meet their maximum potential while protecting the most vulnerable populations.
In an industry riddled with complexity and uncertainty, health and human services professionals are frequently confronted with significant challenges. At IBM Watson Health, we believe passionate professionals must be freed from the obstacles, siloes and unnecessary complexities that hold them back. Our solutions for Social Program Management provide full program lifecycle support from intake to outcomes, and enable cross-system collaboration and information sharing.
Prebuilt, domain-specific business processes, data models, and rules are delivered through a modular platform that supports incremental implementation and hybrid cloud deployments. Embedded cognitive insights empower caseworkers to make better-informed decisions with speed and confidence. And IBM Design Thinking and Agile methods help put the focus where it needs to be; on the citizen and the professionals who serve them.
Child welfare
Enables multidisciplinary collaboration and innovation to help organizations make informed decisions as they interact with children at risk of harm and families in crisis. A full case lifecycle solution for managing child protection services, foster care and adoption.
Employment
Delivers services specifically designed to respond to employers’ and workers’ changing needs including benefit payments and return to work programs.
Disability management
Provides resources to support organizations delivering individual care, rehabilitation, and income support.
Public Health
Eligibility and case management to support Medicaid, CHIP, Marketplace Health Care Plans as well as other national, state and local health programs.
Social assistance
Supports a range of social programs that organizations offer to assist eligible individuals and their families during economic hardship.
New York City Human Resources Administration improving the process of applying for supplemental food assistance
Clark County DSS – Driving increased operational insight and control for organizations
Embedded cognitive insights help empower caseworkers as they make informed decisions.
Thought leadership from the Research Institute
The IBM Health and Human Services Research Institute is the health and social policy research arm for IBM Watson Health. Its mission is to help communities and governments build innovative supports and service delivery models that are responsive to the needs and aspirations of the people they serve.