Transforming social programs

In an industry riddled with complexity and uncertainty, health and human services professionals are frequently confronted with significant challenges. At IBM Watson Health, we believe passionate professionals must be freed from the obstacles, siloes and unnecessary complexities that hold them back. Our solutions for Social Program Management provide full program lifecycle support from intake to outcomes, and enable cross-system collaboration and information sharing.

Prebuilt, domain-specific business processes, data models, and rules are delivered through a modular platform that supports incremental implementation and hybrid cloud deployments. Embedded cognitive insights empower caseworkers to make better-informed decisions with speed and confidence. And IBM Design Thinking and Agile methods help put the focus where it needs to be; on the citizen and the professionals who serve them.

Watson Health solutions

Child welfare

Enables multidisciplinary collaboration and innovation to help organizations make informed decisions as they interact with children at risk of harm and families in crisis. A full case lifecycle solution for managing child protection services, foster care and adoption.

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Delivers services specifically designed to respond to employers’ and workers’ changing needs including benefit payments and return to work programs.

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Disability management

Provides resources to support organizations delivering individual care, rehabilitation, and income support.

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Public Health

Eligibility and case management to support Medicaid, CHIP, Marketplace Health Care Plans as well as other national, state and local health programs.

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Social assistance

Supports a range of social programs that organizations offer to assist eligible individuals and their families during economic hardship.

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New York City Human Resources Administration improving the process of applying for supplemental food assistance

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Clark County DSS – Driving increased operational insight and control for organizations

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Empowering the front lines in the era of cognitive

Embedded cognitive insights help empower caseworkers as they make informed decisions.

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Thought leadership from the Research Institute

The IBM Health and Human Services Research Institute is the health and social policy research arm for IBM Watson Health. Its mission is to help communities and governments build innovative supports and service delivery models that are responsive to the needs and aspirations of the people they serve.

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Transforming how social programs are funded, regulated, delivered and measured.

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