Transforming Health and Human Services

Navigating the complex landscape of Health and Human Services (HHS) is a daunting task for even the most experienced professionals. Watson Health has a true understanding of the daily challenges you face in this field—as well as proven solutions to help you meet the needs of social program management.

People are frustrated with the paperwork. People are frustrated with the process. Everybody has their own idea of what’s possible because we have no standardized criteria.

Tini Zainuden, Malaysian Child Activist

Case Management

The daunting impact of case overload

By improving data management, caseworkers are able to increase and improve their interactions with the people who matter most.

U.S. social workers handle more than 2x the recommended number of caseloads

U.S. social workers handle more than 2x the recommended number of caseloads

On average, caseworkers spend only 18% of their day with children and families

On average, caseworkers spend only 18% of their day with children and families

Caseworkers spend more than 33% of their time dealing with documentation

Caseworkers spend more than 33% of their time dealing with documentation

The biggest challenge … is the sheer caseload that each caseworker is assigned because of a shortage and budget issues. I feel a bit of frustration because they don’t have enough time and you start feeling less like an individual and more like a number.

Elizabeth Rahuba, Homelessness Activist

Mobility matters

To be fully prepared for a visit, caseworkers must be able to search beyond the boundaries of their own agency for clients’ prior history and access that information at the moment it’s needed.
IBM Watson Health Mobile solutions are empowering caseworkers by placing the tools they need at their fingertips. With real-time accessibility to case files and the ability for dynamic updates, the mobile app is revolutionizing the visitation process.


Caseworkers with mobile tools can improve productivity up to 45%

The situation of caring and nursing is really complicated. It becomes more and more paperwork. We should reduce paperwork and trust more in the work of caregivers.

Canadian caseworker supervisor

Pushing for progress

Any number of HHS professionals will tell you: Case management at its core is about setting people up for success by connecting them with the services (and service providers) that can help them achieve desired outcomes. A number of factors make this challenge easier. As clinical addiction specialist Michelle Guerin explains, mindset is chief among them.
Along with the right frame of mind, cutting edge mobile and cognitive solutions empower leaders in the field by enabling them to explore new possibilities, then work collaboratively and confidently to bring those realities to life.

Data Management

Dealing with the data explosion

As little as 20% of a caseworker’s day involves face-to-face interaction—because up to 50% is consumed by administrative tasks.

Often times, it can be easy to get focused on the measurement and the data, and the assessments that you’re doing. Sometimes the client or the patient care can get lost in there. So, you have to be really diligent to make sure you’re focusing on the person that’s in front of you and not just working through the paperwork or the documentation requirements.

Nate Crowell, Licensed clinical social worker

Giving power to the people

Analytics tools enable HHS organizations to extract deeper, actionable insights from their data, creating real-world use cases that can extend globally across the HHS landscape.

Opportunities in cognitive-powered social services tools

Cognitive-powered social services tools present extraordinary opportunities to significantly improve the lives of vulnerable children. With the ability to ingest and understand large data sets in real time, these tools can identify plans that proved successful for children with similar experiences.

Knowing that we have really moved to a system that is really client centered is critically important. We are not making decisions for other people. We are allowing people to make their own decisions but providing the right resources without judgment, with dignity, and with as much support as possible. Those are the things that get me out of bed in the morning.

Shana Overdorf, Homelessness Advocate


We met with some of the biggest household names in the world, but what really struck us about IBM from the outset was that our values were so similar. It was very much about co-production. We’re very proud and very passionate about our co-production approach, and that seemed to resonate with IBM immediately. They also shared a desire to improve the lives and outcomes for our most vulnerable citizens.

Bernie Flaherty, Director of Adult Social Services

Working worldwide toward a common goal

Designed to offer every individual full lifecycle support from needs to outcomes, IBM Watson Health solutions enable providers to collaborate more effectively to help people achieve the results they need.

Creating a truly connected and confidential culture

It’s one thing to talk about working in a collaborative culture that doesn’t sacrifice the privacy of clients, it’s quite another to have access to tools that enable you to execute on that vision.

Extending a helping hand

Despite the challenges their jobs often present, the world’s dedicated HHS professionals continue to do what they can—with what they have. Tini Zainuden, a child activist in Malaysia, explains why.

We’re all humans on this earth. And each of us deserves to have a helping hand sometimes. And in the field that I’m in, we meet people at their worst times. And to just watch them be able to bloom again and be the person that we’re all here to be, that’s the most amazing part about my job.

Michelle Guerin, Clinical Addiction Specialist

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