Single-source support for all your technology needs

Proactive support is a customizable service available for base hardware and software support that transforms base-level services into a comprehensive, integrated support service. Proactive support delivers managed support by a named, US-based product specialist who assists your in-house staff within IBM & who is focused on assisting with problem prevention. Proactive support includes enhanced problem resolution via fast, direct access to a US-based team of product support experts who will expedite resolution. Proactive is designed to minimize the risk from IT problems & reduce operational costs associated with managing powerful IT solutions.

One-stop tech support

Identify and resolve IT issues more quickly and conveniently via access to proactive product support specialists who already know you, your staff, your IT environment and your service needs.

Simplify technical support

Proactive drives service consistency across your IT environment - makes managing your IT environment less complicated and less frustrating with one invoice and one number to call.

Enhance availability

The combination of problem anticipation and fast, efficient resolution - if needed - are the keys to enhancing availability. Proactive delivers all of that and more.

Protect against unexpected downtime

Utilize IBM Proactive expertise and resources to protect your brand from IT problem costs and reputation damage by avoiding problems or minimizing their impact if they should occur.

Additional features of IBM Proactive Support

  • Scope of proactive support
  • Proactive services
  • Client care services
  • Hardware maintenance
  • Software maintenance

Which option is right for you?

  • AIX / IBM i on Power


    Support for any combination of either AIX or IBM i installed on a server.

  • Linux on Power


    Support for any combination of either Distributor Linux or IBM supported OSS products installed on a server.

  • SAP HANA on Power


    Support for any combination of either Distributor Linux or IBM supported OSS products installed on a server.