Frequently asked questions

Get answers to the most commonly asked questions about this product.

The initial process of planning, installing, configuring, and testing your Companion deployment typically happens over the course of 4–5 weeks (depending on your training and support needs).

Yes, the Munvo Companion supports versions 7, 8, 9, and 10 of IBM Campaign

No. The Munvo Companion typically shares existing IBM Campaign-related resources for most installations.

The impact of running Companion is negligible in terms of resource consumption.

Yes. Companion can be installed in multiple IBM Campaign production environments, as well as in multiple test and development environments.

Companion is used by IT support personnel to accelerate the identification and resolution for IBM Campaign issues, which help IBM Campaign end-users to build more robust flowcharts as well enabling management to plan more efficient campaign operations.

A new version of the Munvo Companion is typically delivered within 30–60 days of a new IBM Campaign release. In the most recent releases of IBM Campaign (e.g. 8 to 9, or 9 to 10), no updates to Companion were required.

Yes, custom reports can be developed using your existing corporate reporting tool. The Companion data model is open and accessible.

With Companion you can define System Events to create email Alerts based on system resource strains, under-performing flowcharts, or any other criteria. Alerts are fully customizable and can tie in with your existing scripts and Business Intelligence tools.

Companion provides access to powerful features enabling performance and process improvements for IBM Campaign. Benefits include: real-time performance monitoring, fully configurable system alerts, automated reporting and IBM Campaign log analysis.