Enter new markets with IBM Support as a Service

IBM provides trusted Support as a Service to help manufacturers and system integrators deliver enterprise-class, post-sales technical support to their customers. We manage your remote technical support, field services and parts logistics so you can focus on product development and growth. Support as a Service uses IBM’s Watson artificial intelligence, which makes smart recommendations by understanding and analyzing large volumes of complex technical information, enabling extraction of fast and accurate insights to make quality, cost and client experience improvements.

Powered by Blockchain

Blockchain provides transparent, audit-ready transaction data while monitoring SLA metrics and accountability, and streamlining billing processes.

Global infrastructure

IBM support has a globally consistent, knowledgeable, and skilled services infrastructure.

Analytic insights

By using analytics-driven customer insights, IBM support can increase the product and the service quality.

Improve client experience

Our preventive maintenance measures use advanced analytics to reduce the number and severity of outages – resulting in more satisfied customers.

Five good reasons to use these services

  • Take advantage in-depth IBM support
  • Accelerate time-to-market for new products
  • Use IBM analytics for insights and preventive maintenance
  • Gain more flexibility with your investments
  • Verify activities driving your digital business processes