Advanced scheduling algorithms allow dispatchers to schedule field tasks based on the customers desires, technical requirements and the customers location.
View of the real time status of all the field tasks. Respond quickly to escalated or prioritized tasks to enhance customer experience.
Conduct customer surveys and implement field engineer scoring system to improve customer satisfaction and to optimize future field tasks.
Using the dispatcher dashboard, mobile application, and scheduled reports, you can see how your field workforce is performing so you can focus on other pain points in your process.