Changing disruptions - image

Changing disruptions into lasting improvements

Healthcare, both private and public, is facing real and significant challenges. Challenged with shifting demands, and the need to consistently meet higher standards in quality care and operational efficiency, European healthcare providers are working to fundamentally redesign the way healthcare is delivered.  Watson Health Consulting Services works with clients to develop their overarching strategy, and partner with them to understand what their future service requirements should look like and how this can best be achieved.


Provide the strategic guidance necessary to ensure the enterprise transformation is aligned with the future direction of the organization.

Operational Excellence

Work with the core clinical and business processes to convert a vertical, silo-based business model to a horizontal, patient-centered business model.

Revenue Cycle

Optimize revenue cycle management by implementing a solid methodology for process improvement that identifies waste, and eliminates redundancies, defects and rework.

Integrated Facility Design

Build, redesign or remodel a facility optimizing all the flows within a healthcare system—and do it at the appropriate cost while prioritizing safety, quality and reliability.

Supply Chain

Bring unique insights to the supply chain community to reduce costs, improve outcomes and increase value across the supply chain enterprise.


Provide a rapid and disruptive design approach to manage population health, develop a new care model or service line.

Physician Burnout

Mitigate stress and workload to improve clinician satisfaction engagement and optimize patient care.

Human Resource Development

Position HR and OD as agents of change, enabling a new culture and supporting sustainable enterprise transformation.

Making breakthrough results a reality

Watson Health Consulting Services facilitates breakthrough results using data-driven enterprise transformation. How do we do this? Through Watson Health Consulting Services’ engagement model:

Vision and strategy

Develop Lean leaders, effectively deploy strategic initiatives and drive culture change

Value stream improvement

Create standard work, continuous improvement and deliver value to the patient

Daily improvement

Deliver time-based performance and support best practices

Architecture and infrastructure

Build the management system

Watson Health Consulting Services core principles


Respect people involved and the goal of continuous improvement

Sustained value

Goals aren’t designed as narrow, short-term fixes—but on achieving long-term success

Eliminating waste

Process improvement focused on eliminating waste and delivering only value-added services

Knowledge transfer

SBS becomes the client's management system that sustains improvements

Leadership and staff buy-in

True improvement only happens when embraced at all levels

Our approach has enabled us to achieve $3.7 billion in client-verified savings and an average client return-on-investment of 10:1

Our brochures and whitepapers

How Population Health Management will deliver a sustainable NHS

"This guide brings together the global leadership of population health, the technological expertise of Watson Health Consulting Services and the key strategic insights of the National Health Services (NHS) of the Good Governance Institute (GGI)."

Professor Trevor Purt, Vice President International Health Care

IBM Watson Health Consulting Services

Transforming health and care in the UK: a guide to the NHS Health Systems Support Framework

The NHS Health Systems Support Framework (also known as the updated Lead Provider Framework or LPF2) may be accessed by public sector bodies to the extent that they are engaged in the management and/or support of the health, care and/or well-being of populations within the UK or for which they are responsible.

The Challenges Facing Health and Care Systems

The systems and structures within our health and social care systems are not sustainable in their current form. Greater integration of care can enhance value -in terms of experience, outcomes and use of resources. Health and social care need to work ever more closely to sustain and enhance health and wellbeing and to coordinate the delivery of care. This requires innovative approaches to governance, leadership, information management, intelligence and funding.

Experience a Lean environment

Our case studies demonstrate what a difference a Lean implementation can make, but there’s nothing like actually being a part of that working environment. Observe first-hand how different organizations utilize this powerful management system to achieve success.

NHS England looks to the future

This year the UK’s National Health Service (NHS) turned 70.

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