Working smarter with agentic workflows in Maximo Assistant

Imagine an assistant that doesn’t just answer questions, but helps you close knowledge gaps, reduce manual work and spend more time where human judgment truly matters.

With Maximo® Application Suite (MAS) 9.2, we are introducing the most significant evolution of the Maximo Assistant since its launch: agentic workflows.

Maximo Assistant no longer needs to be limited to responding to one-off commands. It can now act as a conversational digital coworker that can plan and complete complex tasks on your behalf.

Think about the many workflows that you go through every day. Whether you’re a technician reviewing and planning your work, updating statuses, reporting issues and creating follow-up tasks, or a supervisor prioritizing requests, managing backlog and handling escalations—your day is filled with repeatable, often time-consuming steps. Agentic workflows are designed to take that burden off your plate.

Instead of you manually navigating each step, the Assistant can take a high-level request and handle the smaller, repetitive decisions and actions required to achieve your goal. This allows you to stay focused on higher value work while the system does the heavy lifting in the background.

Agentic workflows enable more natural and productive interactions. You can now ask why, how or what should I do next? and receive responses grounded in context, intent and system knowledge.

With its agentic upgrade, the Assistant can now respond to more complex requests and execute multistep tasks. Instead of reacting to basic commands, it actively works through problems in a way that more closely mirrors how an experienced Maximo user thinks.

Maximo Assistant is not only a chat interface, but a thinking agentic system. The Supervisor ALM agent is the head of the operation, and it’s directly responsible for responding to requests. At its core, it can:

• Understand your intent
• Break it down into logical steps
• Complete those steps by using capabilities available to the Assistant

This orchestration is what unlocks real productivity gains. The Assistant isn’t limited to doing one thing at a time; it can coordinate multiple tools to deliver meaningful outcomes.

Maximo Assistant now has access to a growing set of secure and enterprise‑ready tools designed specifically for asset and work management workflows.

General knowledge search empowers users to get instant answers to asset lifecycle management questions without leaving Maximo. Reduce context switching and reliance on external tools. Accelerate decision-making with on-demand expertise across multiple practices.

IBM product guidance delivers official Maximo best practices and troubleshooting advice taken directly from official IBM Documentation. Instead of sifting through countless pages, get step-by-step‑ instructions right at your fingertips.

Data retrieval is key in democratizing access to Maximo data, reducing the need to understand schemas, relationships or build queries from scratch. Transform complex data retrieval into simple, conversational requests and eliminate time spent navigating multiple applications, filters and reports. 9.2 updates deliver more ready-to-use objects to query and flexible configuration for custom needs.

Condition insights deliver clear, contextual summaries of asset health in plain language that goes beyond reporting “what happened” to explain why it happened and what to do next. Easily identify underlying causes and trends for deeper understanding.

You can extend your core AI experience beyond capabilities that are currently supported in the Assistant. In 9.2, you can integrate external agents and tools with Maximo agents and tools through the Maximo MCP server.

MCP also unlocks additional capabilities at your disposal, empowering you to complete even more workflows to further your productivity. Take AI-assisted actions (create, update, modify) through simple natural language commands. Reduce manual data entry and multistep workflows in operational updates, such as:

• Changing work order status
• Creating a follow-up work orders
• Creating a service request

You will also be able to use any of your automation scripts as custom tools to complete advanced, multistep tasks. For example, you can prompt a lookup of all breakdown codes that an asset supports to help you report a downtime.

Maximo Assistant is smarter, but what does that mean for you? How does it change the way you work?

• Solve multistep problems without having to spell out every step.
• Get instant answers to asset lifecycle management questions without switching context.
• Access official Maximo best practices and troubleshooting guidance without searching documentation portals.
• Turn complex data retrieval into simple, conversational requests.
• Quickly uncover underlying causes and trends for deeper asset insights.
• Adapt to new use cases as your needs evolve.

MAS 9.2 marks the beginning of a new way of working. Instead of AI that simply answers questions, Maximo Assistant helps people move work forward by understanding intent, coordinating tasks and bringing the right knowledge and actions together in one experience. As new tools, agents and integrations are added over time, the Assistant becomes an increasingly capable teammate. Helping organizations reduce manual effort, make better decisions and keep critical operations running with greater speed, consistency and confidence.