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IBM Cloud Pak for AIOps Support Newsletter

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Abstract

Welcome to the IBM Cloud Pak for AIOps Support Newsletter. Cloud Pak for AIOps 4.11.1 is released on 30-Oct-2025. Mustgather 1.29.7 or newer was released to support Cloud Pak for AIOps 4.11.1.


Content

 
What is Cloud Pak for AIOps?
 
 

- Mean Time to Identify

- Mean Time to Fix

- Mean Time to Resolve
 
 
 
 
 
Announcement:

Cloud Pak for AIOps 4.11.1 is released on 30-Oct-2025. Mustgather 1.29.7 or newer was released to support Cloud Pak for AIOps 4.11.1 and available for download from Collecting Data: MustGather for IBM Cloud Pak for AIOps or you can upgrade your existing Mustgather to the latest version.
 
When raising a new case to IBM Support. Please read this first:
 
Before upgrading to Cloud Pak for AIOps 4.11, please read: 
 
 
 
 
  1. AIOPs Alerts GUI Issue
  2. Service unavailable message in UI for IBM Cloud Pak for AIOps or IBM Netcool Operations Insight
  3. How to access Issue Resolution Swagger UI?
  4. Issue in AIOps GUI when trying to view Overview tab of an Incident
  5. What to check from the Connector side if an Alert is observed to be missing?
  6. How do I suppress alerts that I do not want to view in AIOps?
  7. Runbook Automation page showing ARBA0100E error.
  8. Method to determine whether cluster and client CA certificates are in sync across Zookeeper and Kafka pods.
  9. Method to check whether Kafka has started and how long it took to start.
  10. IBM Cloud Pak for AIOps - Node Sizing
  11. Incidents Overview Page showing "Unknown error" for certain incidents.
  12. How to change alert's retention period in Cloud Pak for AIOPs?
  13. What is the maximum throughput for Metric Anomaly Detection?
  14. What is the threshold of unmatched log messages required to trigger incremental training in IBM Cloud Pak for AIOps - Log Anomaly Golden Signals?
  15. Embedded EDB PostgreSQL database license key expires on 1 October 2024
  16. How to access the URL routes for the Topology Swagger APIs?
  17. AIOpsedge is unhealthy and Connector status is "Retrying" due to certificate rotation
  18. Upgrade from 4.6.x to 4.7.x lead to loss of IR Flink sizing configuration through custom profile
  19. Probable Cause Rankings stopped working
  20. Blog: AIOps/Instana Integration - Utilise AIOps Generic Webhook (with JSONata mapping) to ingest Instana alerts
  21. Unified Chat Experience for AIOps
  22. How to enable access to the Topology Swagger APIs for a Cloud Pak for AIOps on Linux Install?
  23. Resource map with error "Failure to complete requested query"
  24. Alerts page throwing "Error 500" due to connections exceed in Postgres
  25. ChatOps Orchestrator requesting auth tokens causing common-services-db pods to crashloopbackoff state
  26. Use of incident creation hold-off can cause alert/incident processing to fail - after upgrade to IBM Cloud Pak for AIOps 4.9.0
  27. The lifecycle operator fails to create or correctly configure FlinkDeployment aiops-ir-lifecycle-flink
  28. How to customize URL routes for topology observer APIs?
  29. IBM Common service component in Failed state
  30. QuickFilter does not work when original base filter uses an OR condition
  31. What are the pre-req conditions to check for AIOPS ODAP backup & restore?
  32. How to validate image are available and pull-able from the repo?
  33. How to validate Security Scan provided by the client for AIOPS?
  34. How to recover opensearch cluster when its in post-start hook fail?
  35. How to clear MinIO Metric-Checkpoint bucket?
  36. What functions and entitlements are included with AIOPS license for Fusion Storage?
  37. How to create a integration between Cognos and AIOPS?
  38. How to check Postgres bloat, auto vacuums , dead tuples and other stats during slow performance?
  39. How to restart auto vacuum if failed and not running in Postgres?
  40. How to recover a pod that was force deleted and is still running on the node?
  41. How to validate memory usage by the spark cluster during training?
  42. How to validate the current trainings running on spark clusters?
  43. How to add more debug logging to driver logs in spark cluster?
  44. How to validate the total data in Cassandra AIOPS table?
  45. How to validate the amount of KPI on the system?
  46. How to clear the Metric and Topology data?
  47. How to validate live data coming into Kafka topics for Metrics?
  48. How to collect all the ODF storage configurations at the OSD level?
  49. What is the ChatOps Flow- MS Teams?
  50. How to setup VLAN for traffic Mangement in ODF?
  51. How to validate Instant API requests for Metric to confirm rate limits?
  52. How to validate historical data in AIOPS for model trainings?
  53. How to validate the Cassandra cluster state?
  54. How to validate table stats in Cassandra for aiops tables?
  55. How does the netcool connector reysnc work?
  56. How to validate the type or size of data from Cassandra for temporal training?
  57. How to troubleshooting AIOPS Install Issues?
  58. How to increase memory on the connector-orchestrator component in AIOPS?
  59. How to check resync of Postgres EDB cluster in AIOPS?
  60. What is the downtime during an upgrade of AIOPS?
  61. How to clear alerts effectively using datalayer API?
  62. How to resync Zen EDB Postgres cluster?
  63. How to bring Elasticsearch pods back into healthy state?
  64. Why does some alerts after being closed still remain after the default clear time?
  65. What does the Netcool connector do during restart and resync?
  66. How to resolve Events Operator thread deadlock in the logging?
  67. How to validate the number of closed alerts in the AIOPS system?
  68. Can we deploy multiple instances of AIOPS on Cluster with a single subnet?
  69. How to calculate the total container resources being used by AIOPS?
  70. What are the registries from which images are pulled for an AIOPS deployment?
  71. How to block access to a registry in OpenShift and use a registry mirror instead?
  72. How to fix LAD Jobmanager in CrashLoopBackoff?
  73. How to fix LAD JobManager and TaskManager in CrashLoopBackoff?
  74. How to do a count of closed alerts in AIOPS?
  75. How to reset Zen (wipeout) metastore DB?
  76. How to backup and restore Zen Metastore DB for AIOPS?
  77. What custom-sizing profiles is supported?
  78. What is the default alert clear time in AIOPS ? Can it be modified?
  79. How to validate the number of alerts in Cassandra for training for a given time frame?
  80. How to troubleshoot Netcool Alert missing in AIOPS?
  81. When Events reaches AIOps but the update is not reflected?
  82. How to troubleshoot Netcool Impact Connector hitting JVM memory error?
  83. Multi-Attach error for persistent volume from RBD storage class with Read Write Once (RWO) access mode
  84. How does Cassandra handle housekeeping of data?
  85. How to verify if OCP is healthy?
  86. Understanding the secure-tunnel chatOps data flow?
  87. How to troubleshoot secure tunnel Teams Integrator Pod Shows 401 + ECONNRESE?
  88. How to setup monitoring with Prometheus?
  89. IBM Cloud Pak for AIOps v4.11 upgrade requires custom size profile changes for existing custom size deployments.
  90. Upgrade to 4.11 fails without valid configmap and lead operator reflects incorrect status.
  91. How to capture policies and export them?
  92. How to refresh k3s iptables in linux deployment?

  93. How to Recover (or recreate) CNGP cluster - ONLY when CNPG cluster is not recoverable?

     

 
 
 
      [Read First]
  1. Collecting Data: MustGather for IBM Cloud Pak for AIOps
  2. CP4AIOps MustGather - Commands Cheat Sheet
    [AIOps Core]
  3. How to obtain information about policies?
  4. How to check expiry date of certificates?
  5. How to collect data of selective resource type using CP4AIOps MustGather?
  6. How to collect data from a pre-installation CP4AIOps cluster running on Linux/k3s?
  7. How to collect data from a Linux/k3s installation?
  8. How to specify CP4AIOps namespace manually?
  9. Collecting Data: Read First. MustGather for Secure Tunnel Deployments.
    [KAFKA]
  10. How to display partition and message count for all or some Kafka topics?
  11. How to extract raw messages from all or some Kafka topics?
  12. How to execute custom consumer "kcat" query on Kafka topics?
  13. How to list Kafka files (partitions, segments, index, etc) on Kafka pods?
  14. How to execute Kafka script within Kafka pod?
    [POSTGRES]
  15. How to list row count of all Postgres tables (across all 3 databases - lifecycle, connector/edge, and topology)?
  16. How to extract raw data from all or some Postgres tables?
  17. How to execute targeted PSQL script through CP4AIOps MustGather?
  18. How to execute EDB Postgres (CloudNativePG) MustGather within CP4AIOps MustGather?
  19. How to check utilization of Postgres related PVCs?
    [ODF]
  20. How to obtain a comprehensive healthcheck report of ODF?
  21. How to obtain output of "ceph report" command?
  22. How to obtain output of "ceph osd dump" command?
  23. How to test write (I/O) performance of Ceph storage on ODF?
  24. How to execute command on ODF cluster?
  25. How to list the filesystem and image size of all PVCs of type Ceph RBD?
    [Cluster Node]
  26. How to collect cluster node data?
  27. How to collect additional cluster node data besides the default ones?
  28. How to execute custom commands on cluster nodes?
  29. How to collect disk or PVC utilization data from cluster with problematic storage?
  30. How to execute PVC Utilization Report standalone?
 
 
 
 
 

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Historical Number

AIOps 4.11.1

Product Synonym

IBM Cloud Pak for AIOps

Document Information

Modified date:
04 November 2025

UID

ibm16831871

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