Troubleshooting
Problem
When you try to access the resource map from resource management, you get the error message: "Critical: Resource MAP - Failure to complete requested query." However, you can view the location map properly from the "Resource details --> Location" tab.
Symptom
aiops-akora-ui-<xxxxxxxx>~server log
{"name":"access","hostname":"aiops-akora-ui-768c58bd95-c7xdj","pid":1,"level":30,"logType":"audit","initiator":{"id":"1000331001","name":"cpadmin","typeURI":"security/account/user","credential":{"type":"cookie","identity_status":"Confirmed"},"host":{"address":"101.127.39.23"}},"requestData":{"path":"/api/p/hdm_asm_ui_api/1.0/ui-api/locations/clusters/kmeans?field=name&field=entityTypes&field=uniqueId&field=businessCriticality&field=_compositeOfIds&field=vertexType&field=btsName&field=cellName&window=POLYGON((103.91036514079545%201.3182651566098804,%20103.91036514079545%201.3182651566098804,%20103.9390202432317%201.3182651566098804,%20103.9390202432317%201.307526982960967,%20103.91036514079545%201.307526982960967,%20103.91036514079545%201.3182651566098804))&numClusters=1&maxRadius=358&percentConvex=1&clusterPrefix=cluster-&vertexType=resource","type":"GET","context":"--"},"outcome":"failure","reason":{"reasonCode":500,"message":"Internal Server Error"},"target":{"name":"aiops-akora-ui-768c58bd95-c7xdj"},"msg":"Audit","time":"2025-01-03T06:34:20.581Z","v":0}
aiops-topology-ui-api-<xxxxxxxxx>~ui-api log
AUDIT [2025-01-03 06:34:20.578] [REQ-579660] [HNAUA0169A] proxyRequest.send - Received "getLocationClustersKmeans" request from user cpadmin @ 10.226.161.14 (GET /1.0/ui-api/locations/clusters/kmeans?field=name&field=entityTypes&field=uniqueId&field=businessCriticality&field=_compositeOfIds&field=vertexType&field=btsName&field=cellName&window=POLYGON((103.91036514079545%201.3182651566098804,%20103.91036514079545%201.3182651566098804,%20103.9390202432317%201.3182651566098804,%20103.9390202432317%201.307526982960967,%20103.91036514079545%201.307526982960967,%20103.91036514079545%201.3182651566098804))&numClusters=1&maxRadius=358&percentConvex=1&clusterPrefix=cluster-&vertexType=resource). Return status is 500 Server Error (Inventory Service returned error)
aiops-topology-inventory-<xxxxxxxxx> log
org.jdbi.v3.core.statement.UnableToExecuteStatementException: org.postgresql.util.PSQLException: ERROR: Cannot find SRID (4326) in spatial_ref_sys
from asm_feature_collection_clustered('cfd95b7e-3bc7-4006-a4a8-a73a79c71255', 'select "item_geo_location"."item_id" as id from "item_geo_location" join "geo_location" on "geo_location"."id" = "item_geo_location"."geo_location_id" where (ST_Contains(ST_SetSRID(ST_GeomFromText(''POLYGON((103.83108726938782 1.3143807443382387, 103.83108726938782 1.3143807443382387, 103.86304872979741 1.3143807443382387, 103.86304872979741 1.3003557248671134, 103.83108726938782 1.3003557248671134, 103.83108726938782 1.3143807443382387))''), 4326), centroid::geometry))', '''cluster-'' || ST_ClusterKMeans(ST_Transform(geo_location.centroid::geometry, 3857), 1, 358.0)', 1, 1E0, true, '{resource}', '{name,entityTypes,uniqueId,businessCriticality,_compositeOfIds,vertexType}')", arguments:{positional:{}, named:{}, finder:[]}]
Caused by: org.postgresql.util.PSQLException: ERROR: Cannot find SRID (4326) in spatial_ref_sys
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE9G0Q","label":"IBM Cloud Pak for AIOps"},"ARM Category":[{"code":"a8m3p000000hAHpAAM","label":"Watson AIOps-\u003EAI Manager"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
03 February 2025
UID
ibm17182398