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AIOpsedge is unhealthy and Connector status is "Retrying" due to certificate rotation

Troubleshooting


Problem

AIOpsedge component is unhealthy and Connectors in Retrying state when checked from AIOps UI

Symptom

oc describe installation
AIOpsedge component is Not Ready
Status:
  Componentstatus:
    Aimanager:                       Ready
    Aiopsanalyticsorchestrator:      Ready
    Aiopsedge:                       Not Ready
    Aiopsui:                         Ready
    Asm:                             Ready
    Baseui:                          Ready
    Cluster:                         Ready
    Commonservice:                   Ready
    Elasticsearch:                   Ready
    Flinkcluster:                    Ready
    Issueresolutioncore:             Ready
    Kafka:                           Ready
    Lifecycleservice:                Ready
    Lifecycletrigger:                Ready
    Rediscp:                         Ready
    Zenservice:                      Ready
Connector pods keep restarting
  
POD                               CONTAINERS              READY    RESTART[>5]     STATUS 

connector-bridge-cf96c4b7f-9n6dl connector-bridge          1/1        11           Running 
connector-bridge-cf96c4b7f-z7hlw connector-bridge          1/1        18           Running 
ibm-grpc-impact-connector-5b0daa ibm-grpc-impact-connector 1/1        7            Running

AIOps integration status shows Retrying status for all the integrations
oc get gitapp

             NAME                                  STATUS

0c0c3a54-1ac2-4c09-a0e4-6d465e793db1              Retrying
a90f7644-53b5-4950-972e-b24f3dfea4c0              Retrying
aiops-bridge                                      Retrying
appdynamics-bundle-prereqs                        Retrying
awscw-bundle-prereqs                              Retrying
cdc-bundle-prereqs                                Retrying
connector-manager                                 Retrying
connector-orchestrator                            Retrying
connector-prereqs                                 Retrying
cp4waiops-metricsprocessor                        Retrying
custom-bundle-prereqs                             Retrying
dynatrace-agent-bundle-prereqs                    Retrying
dynatrace-bundle-prereqs                          Retrying
elk-bundle-prereqs                                Retrying
email-notifications-bundle-prereqs                Retrying
f551d7c4-05c6-4e18-8488-f5f8a0c37666              Retrying
f6cd5c13-55bf-4e85-8160-c7d326d8e672              Retrying
github-bundle-prereqs                             Retrying
humio-bundle-prereqs                              Retrying
ibm-grpc-infra-mgmt-connector-bundle-prereqs      Retrying
impact-bundle-prereqs                             Retrying
instana-bundle-prereqs                            Retrying
logdna-bundle-prereqs                             Retrying
netcool-connector-bundle-prereqs                  Retrying
newrelic-bundle-prereqs                           Retrying
snow-bundle-prereqs                               Retrying
splunk-bundle-prereqs                             Retrying
webhook-bundle-prereqs                            Retrying
zabbix-bundle-prereqs                             Retrying

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE9G0Q","label":"IBM Cloud Pak for AIOps"},"ARM Category":[{"code":"a8m3p000000GofLAAS","label":"Watson AIOps-\u003EAI Manager-\u003EIntegrations\/Connectors-\u003EAIOpsEdge"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
14 November 2024

UID

ibm17175068

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