IBM Support

IBM Common service component in Failed state

Troubleshooting


Problem

IBM Common Service operator is not ready state

Symptom

The foundational services operator is running. However, when you check the operator subscription by using the command-line interface (CLI), you see that the subscription does not have the .status.installedCSV field.
The following error message is observed
- message: >-
        constraints not satisfiable: subscription
        operand-deployment-lifecycle-manager-app exists, clusterserviceversion
        operand-deployment-lifecycle-manager.v4.0.0 exists and is not referenced
        by a subscription,
        @existing/cloudpak-control-2//operand-deployment-lifecycle-manager.v4.0.0
        and
        opencloud-operators/openshift-marketplace/v4.0/operand-deployment-lifecycle-manager.v4.0.0
        provide OperandRequest (operator.ibm.com/v1alpha1), subscription
        operand-deployment-lifecycle-manager-app requires
        opencloud-operators/openshift-marketplace/v4.0/operand-deployment-lifecycle-manager.v4.0.0
      reason: ConstraintsNotSatisfiable
      status: 'True'
      type: ResolutionFailed
OLM pod will also show the following error
$ oc -n openshift-operator-lifecycle-manager logs $(oc get pods -l app=catalog-operator -o NAME -n openshift-operator-lifecycle-manager ) |grep "'ResolutionFailed' constraints not satisfiable"

...
type: 'Warning' reason: 'ResolutionFailed' constraints not satisfiable: subscription operand-deployment-lifecycle-manager-app requires opencloud-operators/openshift-marketplace/v4.0/operand-deployment-lifecycle-manager.v4.0.0, opencloud-operators/openshift-marketplace/v4.0/operand-deployment-lifecycle-manager.v4.0.0 and @existing/cloudpak-control-2//operand-deployment-lifecycle-manager.v4.0.0 originate from package ibm-odlm, clusterserviceversion operand-deployment-lifecycle-manager.v4.0.0 exists and is not referenced by a subscription, subscription operand-deployment-lifecycle-manager-app exists
...

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE9G0Q","label":"IBM Cloud Pak for AIOps"},"ARM Category":[{"code":"a8m3p000000PCCZAA4","label":"Watson AIOps-\u003EAI Manager-\u003EIBM-Common-Services"}],"ARM Case Number":"TS019900142","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.10.0;4.10.1;4.2.0;4.2.1;4.3.0;4.4.0;4.4.1;4.5.0;4.5.1;4.6.0;4.6.1;4.7.0;4.7.1;4.8.0;4.8.1;4.9.0;4.9.1"}]

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Document Information

Modified date:
28 July 2025

UID

ibm17240787

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