Optimize supply chain performance and stability before your next critical event

Major business peaks — holidays, launches and other seasonal events — can test the limits of your supply chain and order management solutions. Year-round preparation for these critical moments ensures your systems can quickly and reliably accept, track and perform fulfillment of peak order volumes and workloads — giving you a competitive advantage.

IBM® Sterling Event Readiness program helps businesses strengthen their technology infrastructure ahead of known events to help prevent unexpected disruptions and deliver a seamless customer experience. 

During the 2019 holiday season, IBM helped clients exceed business, partner and consumer expectations:

  • 74 million documents processed, without incident, in just eight days across the IBM Sterling Supply Chain Business Network
  • 22% year-over-year increase in order line processing —  from Thanksgiving Day through Cyber Monday — with IBM Sterling Order Management
  • As much as 50% year-over-year increase in peak order volumes processed and sales dollars achieved

It’s never too early to begin planning for your next milestone event. Contact IBM today to find out how the Event Readiness program can help you navigate complex challenges and achieve your desired outcomes by providing support such as:

  • Offering product configuration and enhancement recommendations along with expert resources
  • Ensuring you have an appropriate plan for site performance assessments and strategy
  • Validating best practices and skills enablement for IT teams


Event readiness in action

IBM supply chain heroes are making an impact year-round. Explore event readiness case studies and best practices.

Video: Li & Fung chooses IBM Sterling B2B Integrator to standardize and save costs

Case study: Eileen Fisher delivers consistent, high-quality customer experiences with omnichannel order management

Blog post: Five ways supply chain heroes prepare all year long