Financial services industry transformation

Future-proof your digital ecosystem with scalable AI and automation technology
Optimize customer experience

The financial IT services industry has navigated industry disruptions, unforeseen obstacles and waves of digitization. While challenging, it's also created opportunities for digital transformation. Enter generative AI.

With capabilities to reinvent customer experience while increasing revenues and reducing costs, generative AI is more than a buzz word. Artificial intelligence can help financial services companies:

  • Summarize and analyze customer engagements
  • Offer personalized interactions
  • Increase customer satisfaction and employee experience
  • Encourage self-service
  • Drive revenues
  • Improve regulatory compliance

IBM’s suite of hybrid cloud and AI tools—and consulting services—help financial institutions streamline workflows, optimize operations and drive growth while minimizing risks. Partner with IBM to develop a technology roadmap, gain competitive edge, establish market differentiation and prepare for the new financial frontier. 

Case studies
HSBC logo
HSBC

Using AI to make data-driven decisions about high-growth stock potential

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Bradesco logo
Bradesco

Creating a secure and innovative online banking experience using IBM® Z™ and IBM® Storage™ systems 

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NatWest logo
NatWest

Reimagining a personalized, digital experience in banking to boost customer satisfaction.

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PNC logo
PNC

Modernizing infrastructure to streamline transactions and facilitate better communication

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Swedbank logo
Swedbank

Empowering developers to code, test and enhance applications through mainframe modernization

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Virgin Money logo
Virgin Money

Boosting customer engagement with Redi, an AI-powered banking virtual assistant

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Trends in financial services institutions

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