Financial services IT solutions

Optimize customer experience

The financial IT services industry has navigated industry disruptions, unforeseen obstacles and waves of digitization. While challenging, it's also created opportunities for digital transformation. Enter generative AI.

With capabilities to reinvent customer experience while increasing revenues and reducing costs, generative AI is more than a buzz word. Artificial intelligence can help financial services companies:

Summarize and analyze customer engagements
Offer personalized interactions
Increase customer satisfaction and employee experience
Encourage self-service
Drive revenues
Improve regulatory compliance

IBM’s suite of hybrid cloud and AI tools—and consulting services—help financial institutions streamline workflows, optimize operations and drive growth while minimizing risks. Partner with IBM to develop a technology roadmap, gain competitive edge, establish market differentiation and prepare for the new financial frontier.

Estimate your benefits

Discover how IBM watsonx Assistant can drive ROI in customer service

Put AI to work for customer service in banking

Put AI to work for banking application modernization

Put AI to work for trade and supply chain finance

Transform customer service with AI for your industry

Solutions for financial institutions

watsonx Assistant

Meet customer satisfaction expectations consistently and intelligently with cutting-edge, conversational AI

Financial services consulting

Enlist IBM expertise to modernize digital core systems for retail banking and beyond

Hybrid cloud

Generate new levels of efficiency while increasing capacity and productivity with application resource management on a hybrid cloud

IBM Storage FlashSystem

Improve resiliency, response, data management and operational efficiency with a cloud-based storage

IBM Z

Explore mainframe application modernization solutions that modernize simply, using generative AI

Cybersecurity

Protect on-premises and cloud investments, manage financial risk and secure data across environments

Case studies

HSBC

Using AI to make data-driven decisions about high-growth stock potential

Bradesco

Creating a secure and innovative online banking experience using IBM® Z™ and IBM® Storage™ systems

NatWest

Reimagining a personalized, digital experience in banking to boost customer satisfaction.

PNC

Modernizing infrastructure to streamline transactions and facilitate better communication

Swedbank

Empowering developers to code, test and enhance applications through mainframe modernization

Virgin Money

Boosting customer engagement with Redi, an AI-powered banking virtual assistant

Trends in financial services institutions

Top fintech trends from Money 20/20

The Global C-suite Study Series

How generative AI can streamline app modernization

Transform finance processes with IBM watsonx

Put AI to work for HR and talent transformation

Automate and transform HR and talent workflows with AI

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Financial services industry transformation

Optimize customer experience

Solutions for financial institutions

Case studies

Trends in financial services institutions