IBM Social Business

I need to know my customers better so I can deliver personalized experiences and create a customer-centric growth strategy.

 
 

Sales, Communication and Customer Service

Exceptional customer experiences driven by authentic engagement and advanced procurement support.

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See how Air France developed a service strategy to increase customer satisfaction.

 
 

Social Collaboration and Digital Experience

Improve business processes by changing the way your workforce interacts. IBM collaboration software can change the way you identify, engage and create new market opportunities.

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See how aatranslations uses SmartCloud Engage to work with global customers.

 
 

Predictive Business Intelligence

Broad analytics and behavioral science capabilities that turn customer data into valuable insights.

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See how Cars.com helps customers make informed purchase decisions.