Get smart, single-source technology support with IBM Services - Singapore

Technology support for hybrid cloud environments that are global, open and constantly changing

How can IBM assist me in avoiding incidents and unplanned downtime?

IBM Technology Support Services can offer you:

Preventative maintenance and support for mission-critical systems
On-site or remote support, especially when your IT teams are constrained, including augmented reality for faster problem resolution.
Remote application support for third-party proprietary software, including day-to-day application management, as needed
Linux technical support and services, including installation and troubleshooting, plus expert support for Red Hat, SUSE and over 150 community open source packages
Support configured to your needs, from base to premium services with technical account managers who act as an extension of your IT team

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How can IBM help me balance business agility and cost efficiency?

IBM Technology Support Services can offer you:

Immediate on-site resources to perform specific data center tasks, including installations, equipment moves, adds, changes, decommissioning, cabling, and media destruction
Device deployment and desktop virtualization for remote work and secure, reliable access to business data
Remote IT engineers to support hardware and software requests
Guidance on a maintenance strategy to reduce spend and manage refreshes to optimize ROI

What are the long-term benefits to my business of making these changes permanent?

Taking steps today to ensure business agility and integrated hardware and software support helps you manage your IT resources more effectively and positions you for success in the future.

IBM Technology Support Services can offer you:

IT maintenance and support for systems, storage and middleware from all major vendors, as well as support for open source software
Powerful analytics, AI and other innovations that enable your team to manage the toughest of circumstances. Outages are less frequent. Data is secure
Flexible contract terms with SLA options to meet the needs of your business today and in the future
Minimized disruptions due to IBM's strategic relationships globally with major software and IT hardware vendors and network service providers

Watch video: See how IT support can speed business transformation

Leading the way in technology support

To help you make decisions on your Technology Support strategy and provide some help in making your business a Technology Support Leader.

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Technology support powered by innovation

Analytics on demand

Get data-driven insights to improve the availability and efficiency of your infrastructure

AI

Leverage IBM Watson technology to solve technical issues faster

Augmented reality

Enable remote support, anywhere in the world, to diagnose and assist with on-site repairs

Technical Support Appliance

Automate device discovery, performance analysis and support recommendations

Learn more about IBM innovation in technology support

Featured technology support services

Multi-vendor technology support

Simplify technology support with one vendor to manage all enterprise hardware and software support, no matter the equipment manufacturer or geography.

Learn about multi-vendor IT support services from IBM

IBM hardware and software support

Extend your existing technology support contract. Or upgrade to IBM premier support to get an IBM expert assigned to your team.

Keep your critical IBM systems running with technology support

Open-source software support

Unlock the full value of your open-source ecosystem by enlisting technology support for your commercial and community open-source software packages.

Learn about IBM support for 150+ open-source packages

CIO playbook: Real examples of integrating the data center and cloud

IBM executives discuss how clients are addressing data center challenges to accelerate digital transformation.

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Learn more about IBM Technology Support Services

How data center challenges may hinder digital transformation

Frost & Sullivan reports on data center challenges that slow digital transformation—as reported by IT leaders—and how engaging an expert, vendor‑agnostic IT services partner can help smooth the journey.

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Unlock open-source technology’s full value

Open-source use has skyrocketed among enterprise software developers. According to a commissioned research study recently conducted by Forrester Consulting, the results were clear: enterprises need help unlocking the full potential of large-scale open-source software adoption.

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