Technology support for hybrid cloud environments
Accelerate cloud adoption and increase business flexibility with streamlined support for hardware and software maintenance for IBM and other OEMs.
Overview
Get preventive maintenance, on-site/remote support and gain actionable insights into critical business applications and data. Speed developer innovation with support for over 240 open source packages. IBM Technology Support Services supports your entire IT environment, including clouds, data center, and on-premise IT infrastructure.
Benefits
Speed adoption of hybrid cloud
Our Technology Lifecycle Services can help you plan, deploy and optimize your hybrid cloud IT architecture to provide consistent high availability while enabling any possibility.
Avoid incidents and unplanned downtime
Leverage IBM's world class IT support services with preventive maintenance, powerful analytics, AI-enabled tools to enable your team to manage IT problems before they become emergencies.
Reduce costs
Streamline IT maintenance with IBM Technology Support Services and save up to 30% of your support spending.¹
Features
“ We needed to migrate our enterprise workloads to a true multicloud environment. ”
— Satyavrat Mishra, Associate Vice President - Corporate IT, Godrej Group
IT case studies
VE Commercial Vehicles Ltd.
IBM delivers robust infrastructure and digital workplace support designed to keep VECV’s multi-vendor IT infrastructure and its workforce operating at peak levels.
CK Enerji
CK Enerji deploys a cloud platform to provide employees with a single point of contact for managed IT support.
Hana Financial Group
By engaging IBM Services – Technology Support, Hana Financial Group has simplified its billing processes, increased efficiency and freed staff for more strategic initiatives.
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Turnkey support for IBM zSystems clients to predict and prevent unplanned disruption, and technical services that accelerate how businesses take advantage of the opportunity hybrid technology environments present.
Expertise Connect
A Technical Account Manager (TAM) and one or more experienced consultants become extended team members and act as trusted advisors and mentors. Expert Connect subscription services help clients achieve business outcomes faster and more successfully.
IBM Power Expert Care
IBM Power Expert Care offers a way of attaching services and support through service tiers at the time of product purchase. IBM can help you maintain higher availability of the systems and provide priority services to care for mission-critical requirements of your IT infrastructure.
Related solutions
IBM Premium Support services
Engage our experts to help you maintain the highest level of availability for mission-critical systems.
IBM Warranty Service Upgrade
Explore additional support options on top of your base warranty or maintenance agreement to meet uptime requirements.
Supported open source products
We have expertise in open source software for your entire application stack, DevSecOps and modern data management—from the platform to your gateways.
Discover the full value of your business and technology potential with IBM
1. Forrester Total Economic Impact of Hybrid IT Support, Jan 2021