Overview
Get help planning, deploying, supporting, optimizing and refreshing hybrid cloud and enterprise IT data centers. Our technology lifecycle services rely on deep expertise in IBM Systems and leading third-party vendors, streamlined processes and advanced technology like Watson to enable organizations to protect their IT infrastructure investment and consistently maintain high availability for mission-critical workloads across the product lifecycle.
IBM Technology lifecycle services overview (02:37)
Benefits
Speed adoption of hybrid cloud
Our Technology Services can help you plan, deploy and optimize your hybrid cloud IT architecture to provide consistent high availability while enabling any possibility.
Avoid incidents and unplanned downtime
Leverage IBM's world class IT support services with preventive maintenance, powerful analytics, AI-enabled tools to enable your team to manage IT problems before they become emergencies.
Simplified support with Expert Care
Choose the duration, service response times, and proactive support options that are most important to support your IBM Systems.
Support
IBM Hardware and Software Support Services
IBM Hardware and Software Support Services
Buy, renew or expand your IT support services for IBM hardware and software. Choose from a range of IT maintenance contract options for IBM Z®, Power® and Storage Systems, customized to your business needs.
Proactive Support
Proactive Support
Balance high availability and improved affordability while maintaining converged, virtualized and cloud-based IT environments.
Multivendor support services
Multivendor support services
Get preventative IT support services and advanced analytics for your IT hardware and software, regardless of manufacturer, across your data center. Multivendor support for servers, storage, software, open source, networking and security vendors.
IBM is proud to be named a leader in the new IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment report.
Services
Introducing Technology Services
IBM Technology Services provide IT infrastructure services across the product and solution lifecycle for today’s hybrid cloud and enterprise IT data centers. IBM Technology Services (formerly Systems Lab Services) provides deep technical expertise in IBM Systems, Red Hat® and open source. They provide valuable tools and successful methodologies that are designed to promote best practices and address complex infrastructure challenges.
IT case studies
VE Commercial Vehicles Ltd.
IBM delivers robust infrastructure and digital workplace support designed to keep VECV’s multi-vendor IT infrastructure and its workforce operating at peak levels.
CK Enerji
CK Enerji deploys a cloud platform to provide employees with a single point of contact for managed IT support.
Hana Financial Group
By engaging IBM Services – Technology Support, Hana Financial Group has simplified its billing processes, increased efficiency and freed staff for more strategic initiatives.
Related products
Support and Services for IBM zSystems
Turnkey support for IBM zSystems clients to predict and prevent unplanned disruption, and technical services that accelerate how businesses take advantage of the opportunity hybrid technology environments present.
Expertise Connect
A Technical Account Manager (TAM) and one or more experienced consultants become extended team members and act as trusted advisors and mentors. Expert Connect subscription services help clients achieve business outcomes faster and more successfully.
IBM Expert Care
IBM Expert Care offers a way of attaching services and support through service tiers at the time of product purchase. IBM can help you maintain higher availability of the systems and provide priority services to care for mission-critical requirements of your IT infrastructure.
Get a 30-minute, no-cost strategy session with an IBM expert
Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations.