Save as much as 30% over your current IT support spend

Technology support services from IBM provide proactive, reactive, onsite and remote IT support for over 30,000 IBM and non-IBM devices. Our advanced technologies and global partnerships with leading networking, security and software providers can help you simplify IT support management by streamlining multiple contracts to deliver OEM-quality IT support through a single point of contact.

Expert support for all your IT needs

Save as much as 30% over your current IT support spend and improve your customer experience.

Schedule a one-on-one with a technology support services expert

No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Technology Support Services expert to get the answers you need.

Services offered

Multi-Vendor Hardware and Software Support Services

Simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages across your entire IT environment.

IBM Hardware and Software Support Services

Get proactive service and support from the people who know your IBM systems best. With our analytics, cognitive technologies and expertise, we can help identify and resolve most issues in a single call.

Innovation, agility and technology

IBM Technology Support Services is revolutionizing IT support for the future, with innovative, advanced technologies to help simplify your IT support management and dramatically expand and extend new value to your business.

Think 2019: IBM's flagship technology conference

Connect with experts Feb 12 - 15 in San Francisco and learn how the latest technologies can make your business more efficient and resilient, with over 2,000 sessions, certifications and labs.

What's new

Five emerging trends in technology support services

Explore five technology trends that are expected to drive the evolution of the technology support services industry and shape new paradigms of support services in the next three to five years.

Simplify data center support with a proactive approach that can save you time and money

How do you support the growing demand for 24x7 service availability while maintaining security and availability? IBM can help.         

You deployed open source software — now, what about support?

The average enterprise runs hundreds of applications and adoption of OSS for production workloads is growing. How do you ensure the appropriate level of support?        

Augmented Reality Remote Assist: Next maintenance digital transformation

IT field support is rapidly changing and augmented reality is one of the emerging technologies leading the way in improving performance in training, design and process and task assistance.         

Meet with an IBM Technology Support Services expert at Think 2019

Juhi McClelland

General Manager, IBM Technology Support Services

Jens Rathgeber

IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

Kevin Wahlmeier

Global Innovation Consultant

Juli Trexler

Global Executive and Director, IBM Support as a Service 

IBM Technology Support Services experts are here to help you move your business forward