Overview

Get preventive maintenance, on-site/remote support and gain actionable insights into critical business applications and data. Speed developer innovation with support for over 240 open source packages. IBM Technology Support Services supports your entire IT environment, including clouds, data center, and on-premise IT infrastructure.

Benefits

Accelerated cloud transformation

Accelerate IT modernization and maintenance across your clouds, data center and on-premise IT infrastructure.

Avoid incidents and unplanned downtime

Leverage IBM's preventive maintenance, powerful analytics, AI-enabled tools to enable your team to manage IT problems before they become emergencies.

Helps reduce costs

Streamline IT maintenance with IBM Technology Support Services and save up to 30% of your support spending.¹

Optimize IT maintenance

Get preventative maintenance and advanced analytics for your IT hardware and software, regardless of manufacturer, across your clouds, data center and traditional environment to keep your mission-critical IT systems running smoothly 24x7.

Hardware and software IT support services

Buy, renew or expand your maintenance contract services for IBM hardware and software. Get a range of IT maintenance contract options for IBM Z, Power and Storage Systems, customized to your business needs.

Open source software support services

Engage our experts to get the support you need for your Red Hat, Suse, and other open source software commercial products, plus support for over 240 community open source packages.

IT case studies

Godrej Group

Godrej simplifies its entire IT infrastructure on the cloud, building a reliable, robust, scalable and cost-efficient platform.

CK Enerji

CK Enerji deploys a cloud platform to provide employees with a single point of contact for managed IT support.

Hana Financial Group

By engaging IBM® Services – Technology Support, Hana Financial Group has simplified its billing processes, increased efficiency and freed staff for more strategic initiatives.

Resources

Optimize IT maintenance for your hybrid cloud environment

IBM can support your hardware, software and workloads across clouds, data centers, and on-premises, regardless of manufacturer.

The power of Premium Support

Businesses are confronting modern digital challenges with IBM Premium Support Services designed to optimize the IT environment and help reduce unplanned downtime.

Need to increase Developer productivity?

New study shows how IBM Open Source Support can help Developers improve productivity by 18% and deploy new apps faster.

Related solutions

IBM Premium Support services

Engage our experts to help you maintain the highest level of availability for mission-critical systems.

IBM Warranty Service Upgrade

Explore additional support options on top of your base warranty or maintenance agreement to meet uptime requirements.

Supported open source products

We have expertise in open source software for your entire application stack, DevSecOps and modern data management—from the platform to your gateways.

Get a 30-minute, no-cost strategy session with an IBM expert

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations.

1. Forrester Total Economic Impact of Hybrid IT Support, Jan 2021