Get world-class enterprise support for your open source ecosystem, including Red Hat

The Global Leader in Enterprise IT Support

Looking for an IT support management partner to help you make the most of today’s digital platforms?

IBM provides proactive and reactive, on-site and remote IT support for over 30,000 IT devices across all manufacturers. This includes IBM, Cisco, Dell/EMC, Fujitsu, HPE, Lenovo, and Sun/Oracle. IBM helps you to take your IT support to the next level using a single expert partner. 

Services offered

Multi-Vendor Hardware and Software Support Services

Simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages across your entire IT environment.

IBM Hardware and Software Support Services

Get proactive service and support from the people who know your IBM systems best. With our analytics, cognitive technologies and expertise, we can help identify and resolve most issues in a single call.

Innovation, agility and technology

IBM Technology Support Services is revolutionizing IT support for the future, with innovative, advanced technologies to help simplify your IT support management and dramatically expand and extend new value to your business.

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

What’s new

IDC 2019 Customer Datacenter Hardware Support Survey

IDC ranks IBM at the top in customer satisfaction for IT Support for the second time in four years.

Technical Support Appliance

An automated asset discovery tool to build a library of all your devices and help improve discovery accuracy and speed... we're talking hours instead of months of manual effort. 

Simplify data center support with a proactive approach that can save you time and money

How do you support the growing demand for 24x7 service availability while maintaining security and availability? IBM can help.

How to choose an IT support provider for cloud transformation

Guidelines to consider as you narrow down your selection.

Connect with Technology Support Services experts

Juhi McClelland

General Manager, Technology Support Services

Schedule a time with Juhi to discuss:

  • Cognitive analytics and support
  • Virtual Assistant technical support
  • OEM or multivendor support

David Subia

Executive, Multivendor Solutions

Schedule a time with David to discuss:

  • Single point of contact support
  • Integrated lifecycle maintenance
  • Predictive analytics and IoT

Daniel Witteveen

Vice President, Technology Support Services

Schedule a time with Daniel to discuss:

  • Simplifying IT support management
  • Analytics on demand
  • Predictive maintenance

IBM Technology Support Services experts are here to help you move your business forward