Technology support for environments that are global, open and constantly changing

Your highly-skilled team loses countless hours to routine support tasks and managing vendors. You want them more focused on strategic work. IBM’s advanced analytics, AI and other innovations enable your team to manage IT problems before they become emergencies. You get actionable insights, time and resources to move your business forward.

Technology support powered by innovation

Analytics on demand

Get data-driven insights to improve the availability and efficiency of your infrastructure


Leverage IBM Watson technology to solve technical issues faster

Augmented reality

Enable remote support, anywhere in the world, to diagnose and assist with on-site repairs

Technical Support Appliance

Automate device discovery, performance analysis and support recommendations

Featured technology support services

Multi-vendor technology support

Simplify technology support with one vendor to manage all enterprise hardware and software support, no matter the equipment manufacturer or geography.

IBM hardware and software support

Extend your existing technology support contract. Or upgrade to IBM premier support to get an IBM expert assigned to your team.

Open-source software support

Unlock the full value of your open-source ecosystem by enlisting technology support for your commercial and community open-source software packages. 

CIO playbook: Real examples of integrating the data center and cloud

IBM executives discuss how clients are addressing data center challenges to accelerate digital transformation.

Learn more about IBM Technology Support Services

How data center challenges may hinder digital transformation

Frost & Sullivan reports on data center challenges that slow digital transformation—as reported by IT leaders—and how engaging an expert, vendor‑agnostic IT services partner can help smooth the journey.

Unlock open-source technology’s full value

Open-source use has skyrocketed among enterprise software developers. According to a commissioned research study recently conducted by Forrester Consulting, the results were clear: enterprises need help unlocking the full potential of large-scale open-source software adoption.

The Total Economic Impact of Multivendor Support Services

IBM commissioned Forrester Consulting to survey and interview current IBM multi-vendor support customers. The study reports their findings. 

IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment

IDC assesses eight support providers that are participating in the worldwide datacenter hardware support services IDC MarketScape model. 

Connect with technology support services experts

Juhi McClelland

General Manager, Technology Support Services

  • Cognitive analytics and support
  • Virtual Assistant technical support
  • OEM or multivendor support

Camilla Sharpe

Business Line Executive, Multivendor Software Support

  • Open source software support
  • Linux ecosystem support

Daniel Witteveen

Vice President, Technology Support Services

  • Simplifying IT support management
  • Analytics on demand
  • Predictive maintenance

David Subia

Executive, Multivendor Solutions

  • Single point of contact support
  • Integrated lifecycle maintenance
  • Predictive analytics and IoT

Schedule a free, 30-minute consultation with an IBM technology support services expert

Our experts are ready to help you get single-source technology support with IBM services.