Get world-class enterprise support for your open source ecosystem, including Red Hat
The Global Leader in Enterprise IT Support
Looking for an IT support management partner to help you make the most of today’s digital platforms?
IBM provides proactive and reactive, on-site and remote IT support for over 30,000 IT devices across all manufacturers. This includes IBM, Cisco, Dell/EMC, Fujitsu, HPE, Lenovo, and Sun/Oracle. IBM helps you to take your IT support to the next level using a single expert partner.
Services offered
Multi-Vendor Hardware and Software Support Services
Simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages across your entire IT environment.
IBM Hardware and Software Support Services
Get proactive service and support from the people who know your IBM systems best. With our analytics, cognitive technologies and expertise, we can help identify and resolve most issues in a single call.
Innovation, agility and technology
IBM Technology Support Services is revolutionizing IT support for the future, with innovative, advanced technologies to help simplify your IT support management and dramatically expand and extend new value to your business.
New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services
What’s new
IDC 2019 Customer Datacenter Hardware Support Survey
IDC ranks IBM at the top in customer satisfaction for IT Support for the second time in four years.
Technical Support Appliance
An automated asset discovery tool to build a library of all your devices and help improve discovery accuracy and speed... we're talking hours instead of months of manual effort.
Simplify data center support with a proactive approach that can save you time and money
How do you support the growing demand for 24x7 service availability while maintaining security and availability? IBM can help.
How to choose an IT support provider for cloud transformation
Guidelines to consider as you narrow down your selection.
Connect with Technology Support Services experts
Juhi McClelland
General Manager, Technology Support Services
Schedule a time with Juhi to discuss:
- Cognitive analytics and support
- Virtual Assistant technical support
- OEM or multivendor support
David Subia
Executive, Multivendor Solutions
Schedule a time with David to discuss:
- Single point of contact support
- Integrated lifecycle maintenance
- Predictive analytics and IoT
Daniel Witteveen
Vice President, Technology Support Services
Schedule a time with Daniel to discuss:
- Simplifying IT support management
- Analytics on demand
- Predictive maintenance
IBM Technology Support Services experts are here to help you move your business forward