Technology Lifecycle Services

A single point of contact across the entire data center environment to accelerate your AI and hybrid cloud journeys

Need IT support?
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Your trusted support and services partner

IBM Technology Lifecycle Services offers a holistic approach to data center management with technical experts, powered by AI-driven insights, across your entire IT environment—from hardware and software to networking and security.

 Read the solution brief
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Build resiliency

Increase uptime with a one-stop IT support vendor, providing preventive and proactive maintenance through trusted AI and automation capabilities.
Increase security

Protect your organization with connected infrastructure, a strategic approach to security and regulatory compliance.
Drive optimization

Harmonize your infrastructure across hardware, software, networking and security; simplify IT complexity; and position your organization for sustainable growth.
Lower costs and reduce downtime

Streamline support vendors to lower costs, reduce error resolutions and increase IT efficiency, freeing resources to focus on high-impact projects.
Supporting your IT journey
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Servers and storage 

Support for IBM Power®, IBM Z®, IBM LinuxONE, IBM Storage and third-party servers and storage.

 Explore servers and storage
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Software

Support for your IBM and third-party operating systems including Microsoft, Oracle and more.

 Explore software
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Enterprise network and security

Support for IBM SAN, Cisco, Juniper, Palo Alto, F5, Checkpoint Technologies and more.

 Explore enterprise network and security

AI and automation capabilities

Using our AI and automation capabilities to offer you streamlined support services, enhancing efficiency and elevating the support experience.
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Safeguarding Support Data: Continuous Cryptographic Evolution

IBM Call Home and IBM Support Insights, use modern transport encryption, including TLS 1.2 and TLS 1.3 with industry-standard ciphers. IBM Call Home securely transmits data from on-premises client products through client firewalls to an IBM-secured endpoint for processing. IBM continuously enhances its cryptographic capabilities, incorporating quantum-safe algorithms and proactively updating encryption technologies to address evolving security standards.

IBM Support Insights delivers a unified support experience across hybrid environments, helping organizations proactively identify risks, optimize IT operations, and improve infrastructure resiliency through a single, centralized dashboard.

With the integrated IBM AI Assistant, teams can use natural language interactions to accelerate troubleshooting, uncover insights faster, and streamline day-to-day support activities.

Core Capabilities:

  • Risk Alerts: Proactively identify support, security, and lifecycle risks with actionable recommendations that help reduce downtime and strengthen operational resilience.
  • Case Metrics: Track support trends, analyze asset performance, and leverage historical case data to improve reporting, planning, and operational efficiency.
  • Inventory Management: Centralize visibility across IBM and multivendor assets to identify lifecycle events, coverage gaps, and infrastructure hotspots before they impact business operations.
 Explore more

IBM Call Home helps strengthen infrastructure resiliency through AI and automation, enabling proactive issue detection and intelligent support engagement. By securely connecting supported systems with IBM Support, Call Home uses advanced analytics, automation, and real-time system monitoring to identify potential issues earlier, accelerate support response, improve system availability, and reduce operational risk.

Core Capabilities:

  • Continuous Monitoring: Enable 24x7 automated monitoring to detect potential issues early, improve operational visibility, and support more resilient IT operations.
  • Automated Support Engagement: Automatically transmit diagnostic data and notify IBM Support when issues arise, accelerating problem determination and reducing manual effort.
  • Intelligent Insights: Leverage AI-powered analysis and advanced analytics to identify patterns, surface actionable recommendations, and accelerate troubleshooting and issue resolution.
  • Easy Enablement: Get started quickly using the IBM Support Virtual Assistant. Click the blue chatbot in the lower-right corner of the IBM Support page to learn how to enable Call Home or open a support ticket for your system.
 Learn more about Call Home

IBM Support Assistant simplifies your support experience with a conversational AI assistant that provides instant access to IBM-curated technical knowledge and support resources. Quickly find answers, resolve issues, and access the information you need, when you need it.

Core Capabilities:

  • IBM-Curated Expertise: Access trusted technical guidance, product information, and troubleshooting resources across IBM Infrastructure, x86 servers, networking, and multivendor environments.
  • Case & Support Management: Check case status, update or reopen support requests, and get answers to support-related questions from a single conversational interface.
  • Profile & Access Management: Register products, manage support profiles, and resolve access-related issues without navigating multiple support tools.
  • Business & Account Support: Get assistance with invoicing, entitlements, credits, and other business-related requests to help streamline administrative tasks.
 Visit my support
Blue digital security shield logo and circle futuristic HUD elements with flowing arrows with network firewall technology and data secure concepts on abstract background
Safeguarding Support Data: Continuous Cryptographic Evolution

IBM Call Home and IBM Support Insights, use modern transport encryption, including TLS 1.2 and TLS 1.3 with industry-standard ciphers. IBM Call Home securely transmits data from on-premises client products through client firewalls to an IBM-secured endpoint for processing. IBM continuously enhances its cryptographic capabilities, incorporating quantum-safe algorithms and proactively updating encryption technologies to address evolving security standards.

IBM Support Insights delivers a unified support experience across hybrid environments, helping organizations proactively identify risks, optimize IT operations, and improve infrastructure resiliency through a single, centralized dashboard.

With the integrated IBM AI Assistant, teams can use natural language interactions to accelerate troubleshooting, uncover insights faster, and streamline day-to-day support activities.

Core Capabilities:

  • Risk Alerts: Proactively identify support, security, and lifecycle risks with actionable recommendations that help reduce downtime and strengthen operational resilience.
  • Case Metrics: Track support trends, analyze asset performance, and leverage historical case data to improve reporting, planning, and operational efficiency.
  • Inventory Management: Centralize visibility across IBM and multivendor assets to identify lifecycle events, coverage gaps, and infrastructure hotspots before they impact business operations.
 Explore more

IBM Call Home helps strengthen infrastructure resiliency through AI and automation, enabling proactive issue detection and intelligent support engagement. By securely connecting supported systems with IBM Support, Call Home uses advanced analytics, automation, and real-time system monitoring to identify potential issues earlier, accelerate support response, improve system availability, and reduce operational risk.

Core Capabilities:

  • Continuous Monitoring: Enable 24x7 automated monitoring to detect potential issues early, improve operational visibility, and support more resilient IT operations.
  • Automated Support Engagement: Automatically transmit diagnostic data and notify IBM Support when issues arise, accelerating problem determination and reducing manual effort.
  • Intelligent Insights: Leverage AI-powered analysis and advanced analytics to identify patterns, surface actionable recommendations, and accelerate troubleshooting and issue resolution.
  • Easy Enablement: Get started quickly using the IBM Support Virtual Assistant. Click the blue chatbot in the lower-right corner of the IBM Support page to learn how to enable Call Home or open a support ticket for your system.
 Learn more about Call Home

IBM Support Assistant simplifies your support experience with a conversational AI assistant that provides instant access to IBM-curated technical knowledge and support resources. Quickly find answers, resolve issues, and access the information you need, when you need it.

Core Capabilities:

  • IBM-Curated Expertise: Access trusted technical guidance, product information, and troubleshooting resources across IBM Infrastructure, x86 servers, networking, and multivendor environments.
  • Case & Support Management: Check case status, update or reopen support requests, and get answers to support-related questions from a single conversational interface.
  • Profile & Access Management: Register products, manage support profiles, and resolve access-related issues without navigating multiple support tools.
  • Business & Account Support: Get assistance with invoicing, entitlements, credits, and other business-related requests to help streamline administrative tasks.
 Visit my support

By the numbers

+10K

Global team of +10K support specialist that hold 5k certifications in total.

 140

IBM provides access to a high level of technicians in more than 140 countries and 40 languages.

 11K

Supported IBM and other OEM hardware and software product types.

 35+

years experience providing multivendor maintenance and support.

What our clients are saying

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ANZ Bank partners with IBM to deliver measurable ROI and Operational Resilience

IBM’s full-stack support model delivered a better service experience, improved system stability through proactive health checks, and enhanced security across the environment.
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Kantar Secures Reliable Oracle Performance with IBM Technology Lifecycle Services

Discover how enterprise Oracle database modernization, managed IT services, and proactive infrastructure support can improve performance, reduce downtime, and accelerate business growth.
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Doğuş Teknoloji and IBM TLS Delivering resilience, operational efficiency and speed

In partnership with Microsoft, IBM delivered proactive IT services, improving system reliability through unlimited access to technical expertise—enabling Doğuş Teknoloji to enhance operational resilience, optimize costs, and simplify IT management.
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Vodafone partners with IBM to enhance support for Turkish Customers

Experience a partnership designed to enhance support, resolve complex issues, and improve efficiency across your Microsoft environments
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W&W Gruppe partners with IBM to meet regulatory compliance

As regulations evolve, IBM TLS can help clients navigate compliance landscapes through Project Services, offering expert guidance, tailored solutions, and risk management strategies.
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Reduces operational costs and improves networking productivity

See the benefits that Santander is achieving with IBM Managed Maintenance Solution for Network and Security.
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Significantly reduces the burden on IT operations

Read about how Josefs-Gesellschaft partners with IBM for Cisco support to focus on what is central for their organization.
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Maintains reliability and security of IT infrastructure

Explore how IBM provided reliable support and maintenance on IBM Storage and IBM Power for the Technical University of Munich.
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Reduces complexity and improves clarity and visibility into enterprise networking

Discover the role that IBM Support Insights and IBM Managed Maintenance Solution for Network and Security played for this municipality.
Take the next step

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations. Schedule a 30-minute, no-cost strategy session today.