IBM Process Mining resources
Check out process mining resources in our digital library
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Guides Overcome procure-to-pay challenges

Learn how to overcome the 5 most critical procure-to-pay challenges with IBM® Process Mining.

Incorporate process mining in RPA strategy

Learn the benefits of using process mining to develop a successful automation strategy for your end-to-end business processes.

Drive digital transformation

Discover how IBM helps manage risk, improves decision-making and optimizes the returns of digital transformation initiatives.

Case studies

Increasing productivity and process speed BBVA Argentina needed to improve its foreign trade operations despite fast-changing regulations and without expanding the team. See how process mining increased productivity

Creating a better buying experience Global fashion brand Max Mara needed to upgrade its order fulfillment process to meet a boom in online shopping. See how customer resolution time improved

Transforming customer and employee experiences Italian bank Credem reduced costs and increased efficiency in its critical back office and customer-service processes by scaling automation. See how process mining reduced loans processing

Process Mining and RPA: Meet the Ultimate Automation Power Couple
Market Research NelsonHall NEAT Assessment

IBM Process Mining Named a Leader in NelsonHall’s NEAT Assessment for Process Discovery & Mining, 2021.

Quadrant Knowledge

IBM recognized as a leader in the SPARK Matrix : Digital Twin of an Organization (DTO) Solution, 2022.

Future-Proof Your Firm’s Process Optimization Strategy

Forrester's study reveals: make continuous process optimization your business imperative.

Automate to Elevate

Businesses are improving performance and accelerating automation by using AI-powered process mining

Forrester TEI study

Forrester’s Total Economic Impact™️ of IBM Process Mining

Articles and blogs What is process mining?

Process mining applies data science algorithms to event logs to identify inefficiencies and opportunities for improvement.

What is task mining?

Task mining uses desktop interaction data to understand steps involved in an activity within a larger process to analyze how people get their work done.

Why use process mining?

Process mining can provide value and be applied to different industries and use cases.

The art of automation

Process mining provides tools and methodologies needed to unlock data to show how processes work, how people do their job and where problems originate.

What’s the difference?

Process mining, process modeling and process mapping are distinct, but related, methods of visualizing and analyzing business processes.

Why Leveraging Intelligent Automation is Key to Driving Your Organization’s Digital Transformation

Breaking the silo between process optimization and automation with IBM Process Mining and Process Applications.

How process mining improves IT service management to save your business time and money

Business leaders know that their organization’s success relies on its ability to keep essential processes running smoothly and efficiently. Innovative tools like process mining allow your experts to accomplish faster and more successful process optimization projects.

Practice Earn badges and certifications

Complete training and certifications to sharpen your skill and demonstrate your knowledge.

Join the process mining community

Learn from other process mining users, share tips and stay on top of trends.

View technical documentation

Get information on how to analyze processes, manage your account and use advanced features.

Schedule a complimentary workshop

Get guidance from IBM thought leaders in an automation innovation workshop, at no cost to you.

Book a no-cost consultation

Speak with an IBM expert about the ideal solution to accelerate outcomes for your business with no commitment.

Try IBM Garage®

Try a business-framing session with us at no charge. See how IBM Garage can work with you to speed transformation.

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