Guides

Overcome procure-to-pay challenges

Learn how to overcome the 5 most critical procure-to-pay challenges with IBM® Process Mining.

Incorporate process mining in RPA strategy

Learn the benefits of using process mining to develop a successful automation strategy for your end-to-end business processes.

Drive digital transformation

Discover how IBM helps manage risk, improves decision-making and optimizes the returns of digital transformation initiatives.

Case studies

Creating a better buying experience

Person opening a delivery box

Creating a better buying experience

Global fashion brand Max Mara needed to upgrade its order fulfillment process to meet a boom in online shopping.

Transforming customer and employee experiences

Person sitting in home office paying online with credit card and smartphone

Transforming customer and employee experiences

Italian bank Credem reduced costs and increased efficiency in its critical back office and customer-service processes by scaling automation.

Articles and blogs

What is process mining?

Process mining applies data science algorithms to event logs to identify inefficiencies and opportunities for improvement.

What is task mining?

Task mining uses desktop interaction data to understand steps involved in an activity within a larger process to analyze how people get their work done.

Why use process mining?

Process mining can provide value and be applied to different industries and use cases.

The Art of Automation

Process mining provides tools and methodologies needed to unlock data to show how processes work, how people do their job and where problems originate.

What’s the difference?

Process mining, process modeling and process mapping are distinct, but related, methods of visualizing and analyzing business processes.

Practice

Earn badges and certifications

Complete training and certifications to sharpen your skill and demonstrate your knowledge.

Join the process mining community

Learn from other process mining users, share tips and stay on top of trends.

View technical documentation

Get information on how to analyze processes, manage your account and use advanced features.

Schedule a complimentary workshop

Get guidance from IBM thought leaders in an automation innovation workshop, at no cost to you.

Book a no-cost consultation

Speak with an IBM expert about the ideal solution to accelerate outcomes for your business with no commitment.

Try IBM Garage®

Try a business-framing session with us at no charge. See how IBM Garage can work with you to speed transformation.