Keep customer promises with flawless omnichannel fulfillment

Your customers not only expect inventory to be in stock, but they expect you to have a range of colors and sizes readily available. You need an advanced B2C order management platform that is designed to help you meet the order fulfillment options your customers demand.

IBM empowers retailers to make and keep customer promises by accelerating transformation with simple technology, a single source of truth for inventory visibility and an immersive customer experience.

Testimonials

The Total Economic Impact of IBM Sterling Order Management

What is the business value of an order management system? Forrester studies the question.

Connected commerce to deliver on customer expectations

Build the promise

3-week time-to-market deployment of ship from store.¹

Procure quick implementations to fast-track digital transformation and delivery of exceptional customer experiences.

Make the promise

$4.2 million USD average increase due to available and visible inventory.²

Manage inventory in real time to accurately guarantee availability and delivery to every customer.

Keep the promise

30% reduction in order processing cost.³

Build flawless execution across every channel — digital and physical.

Preserve shareholder promises

170% ROI in 3 years by using technology to minimize costs.⁴

Satisfy customers and gain repeat business and referrals to continually expand your business.

Guarantee the promise

2.5 times more value with a hybrid cloud platform.⁵

Build for the future and strengthen infrastructure flexibility with hybrid cloud.

Footnotes

¹ Joe Condomina, How Sally Beauty delivers continuous omnichannel innovation (24:30)

² The Total Economic Impact of IBM Sterling Order Management, Forrester Consulting, July 2020

³ IBM Institute for Business Value, June 2020

The Total Economic Impact of IBM Sterling Order Management, Forrester Consulting, July 2020

The hybrid cloud platform advantage (PDF, 340 KB), IBM Institute for Business Value, June 2020