Today’s customer demands evolve rapidly regardless of in-store or e-commerce shopping. Not only do they expect inventory to be in stock, but they also expect greener fulfillment options and excellent customer support options. To enrich the customer journey across physical stores and e-commerce platforms, you need an advanced B2C omnichannel strategy and order management platform designed to help you keep pace with quickly changing customer demands.
IBM Sterling® Order Management empowers retailers to exceed customer expectations by accelerating automation and digital transformation with simple, scalable technology. Provide a frictionless user experience across all touchpoints that’s built on reliable customer data to deliver on the promises you make.
Sally Beauty adapted to customer behavior shifts during the COVID-19 pandemic by implementing ship-from-store capabilities in only three weeks.
Fashion retail brand Eileen Fisher delivered consistent, high-quality customer experiences with omnichannel order management.
Follett Corporation increased revenue by unifying 1,200 online stores.
Learn more about IBM Sterling Order Management B2C.
Deliver optimal customer experiences with a complete omnichannel order fulfillment platform.
Use this checklist to help develop your digital transformation strategy to enable revenue growth and customer satisfaction.
Customize your order management system with products related to IBM Sterling Order Management or extend its capabilities through add-ons.
Enhance shopper experiences from discovery to delivery.
Transform and automate configuration, pricing and quoting of complex products and services for your retail business.
Give your customer service representatives access to critical order fulfillment features in a UI designed for call centers.
Help store associates provide superior customer service, increasing customer engagement and larger cart sizes.
Manage your end-to-end supply chain with real-time visibility and actionable workflows powered by AI and machine learning.
1 The Total Economic Impact of IBM Sterling Order Management, Forrester Consulting, July 2020
2 IBM Institute for Business Value, June 2020
3 The hybrid cloud platform advantage (PDF), IBM Institute for Business Value, June 2020