Sophisticated inventory promising: Your superpower for next-gen omnichannel experiences
Overview
Keep customer promises with flawless omnichannel fulfillment
Your customers not only expect inventory to be in stock, but they expect the ability to influence the fulfillment process to make informed and greener choices. To deliver on this promise, you need an advanced B2C order management platform that is designed to help you meet the order fulfillment options that your customers demand.
IBM empowers retailers to make and keep customer promises by accelerating digital transformation with simple, scalable technology that helps them deliver outstanding customer experiences.
Read the solution brief (PDF, 246 KB) →
Download the omnichannel fulfillment checklist (PDF, 720 KB) →
JOANN Stores quickly pivots its supply chain to handle online orders (02:19)
Testimonials
[IBM Sterling Order Management] is built to understand where the demand is, where the inventory is and how to best get it to consumers. It is an incredibly strong application that can be flexibly configured to do what we need it to do.
Sonoma Taylor
Vice President, Solution Delivery
Sally Beauty
The scalable architecture has enabled us to better leverage our store network and implement endless aisle through drop-ship and distribution centers.
Al Scherer
Director of E-commerce
Follett Corporation
Thanks to IBM [Sterling] Order Management, our in-store associates have far greater trust in our inventory data.
Keir McIntyre
Director of Direct to Consumer Technology
Eileen Fisher
Connected, sustainable commerce to deliver on customer expectations
Build the promise
3-week for time-to-market deployment of ship from store.¹
Procure quick implementations to fast-track digital transformation and delivery of exceptional customer experiences.
Make the promise
USD 4.2 million average increase due to available and visible inventory.²
Manage inventory in real time to accurately guarantee availability and delivery to every customer.
Keep the promise
30% reduction in order processing cost.³
Build flawless execution across every channel — digital and physical.
Preserve shareholder promises
170% ROI in 3 years by using technology to minimize costs.⁴
Satisfy customers and gain repeat business and referrals to continually expand your business.
Guarantee the promise
2.5 times more value with a hybrid cloud platform.⁵
Build for the future and strengthen infrastructure flexibility with hybrid cloud.
Next steps
Footnotes
¹ Joe Condomina, How Sally Beauty delivers continuous omnichannel innovation (24:30)
² The Total Economic Impact of IBM Sterling Order Management, Forrester Consulting, July 2020
³ IBM Institute for Business Value, June 2020
⁴ The Total Economic Impact of IBM Sterling Order Management, Forrester Consulting, July 2020
⁵ The hybrid cloud platform advantage (PDF, 340 KB), IBM Institute for Business Value, June 2020