“Before we started evaluating IBM Sterling Order Management, we had the impression that IBM solutions were only designed for far larger retailers than us, but all our experiences since then have shown us that couldn’t be further from the truth.”
To accelerate its omnichannel transformation, Eileen Fisher engaged IBM Business Partner Publicis Sapient.
“From the outset, we were clear that we wanted an expert partner to support us on our transformation journey, and Publicis Sapient offered us the end-to-end service we were looking for,” McIntyre continues. “Publicis Sapient has been with us every step of the way — from the pre-study and roadmap-building to implementation and technical support.”
Working with Publicis Sapient, Eileen Fisher successfully transitioned to a single, central order management hub powered by IBM Sterling Order Management, and integrated with the retailer’s Magento e-commerce platform. Because Eileen Fisher had not made significant technology investments in the past, it required a larger IBM Sterling Order Management footprint than other retailers of a similar size.
“Within just six months, we successfully completed the first phase of our IBM Sterling Order Management deployment, which gave us a single view of all inventory in our retail and online businesses for the first time,” explains McIntyre. “We can now offer in-store associates an accurate, fine-grained view of inventory levels across all our retail stores. Because we now manage all our inventory in a single platform, we’ve significantly reduced the manual effort involved in our cross-channel product returns process. Most importantly, our associates can find stock faster, which enables higher-quality customer services.”