Digital Event

Reinventing the Contact Centre

                                                                                                                                                                                                                                      

Register now   Learn more

Technology support for hybrid cloud environments that are global, open and constantly changing

How can IBM assist me in avoiding incidents and unplanned downtime?

IBM Technology Support Services can offer you:

  • Preventative maintenance and support for mission-critical systems
  • On-site or remote support, especially when your IT teams are constrained, including augmented reality for faster problem resolution.
  • Remote application support for third-party proprietary software, including day-to-day application management, as needed
  • Linux technical support and services, including installation and troubleshooting, plus expert support for Red Hat, SUSE and over 150 community open source packages
  • Support configured to your needs, from base to premium services with technical account managers who act as an extension of your IT team

Register for our webinar:  What’s Next: Navigating The COVID-19 Crisis for Your Data Center

How can IBM help me balance business agility and cost efficiency?

IBM Technology Support Services can offer you:

  • Immediate on-site resources to perform specific data center tasks, including installations, equipment moves, adds, changes, decommissioning, cabling, and media destruction
  • Device deployment and desktop virtualization for remote work and secure, reliable access to business data 
  • Remote IT engineers to support hardware and software requests
  • Guidance on a maintenance strategy to reduce spend and manage refreshes to optimize ROI

Register for Think 2020: #4827 - Maintaining high availability for mission-critical systems during times of uncertainty

What are the long-term benefits to my business of making these changes permanent?

Taking steps today to ensure business agility and integrated hardware and software support helps you manage your IT resources more effectively and positions you for success in the future.

IBM Technology Support Services can offer you: 

  • IT maintenance and support for systems, storage and middleware from all major vendors, as well as support for open source software
  • Powerful analytics, AI and other innovations that enable your team to manage the toughest of circumstances. Outages are less frequent. Data is secure
  • Flexible contract terms with SLA options to meet the needs of your business today and in the future
  • Minimized disruptions due to IBM's strategic relationships globally with major software and IT hardware vendors and network service providers

Leading the way in technology support

To help you make decisions on your Technology Support strategy and provide some help in making your business a Technology Support Leader.

Technology support powered by innovation

Analytics on demand

Get data-driven insights to improve the availability and efficiency of your infrastructure

AI

Leverage IBM Watson technology to solve technical issues faster

Augmented reality

Enable remote support, anywhere in the world, to diagnose and assist with on-site repairs

Technical Support Appliance

Automate device discovery, performance analysis and support recommendations

Featured technology support services

Multi-vendor technology support

Simplify technology support with one vendor to manage all enterprise hardware and software support, no matter the equipment manufacturer or geography.

IBM hardware and software support

Extend your existing technology support contract. Or upgrade to IBM premier support to get an IBM expert assigned to your team.

Open-source software support

Unlock the full value of your open-source ecosystem by enlisting technology support for your commercial and community open-source software packages. 

CIO playbook: Real examples of integrating the data center and cloud

IBM executives discuss how clients are addressing data center challenges to accelerate digital transformation.

Learn more about IBM Technology Support Services

How data center challenges may hinder digital transformation

Frost & Sullivan reports on data center challenges that slow digital transformation—as reported by IT leaders—and how engaging an expert, vendor‑agnostic IT services partner can help smooth the journey.

Unlock open-source technology’s full value

Open-source use has skyrocketed among enterprise software developers. According to a commissioned research study recently conducted by Forrester Consulting, the results were clear: enterprises need help unlocking the full potential of large-scale open-source software adoption.

The Total Economic Impact of Multivendor Support Services

IBM commissioned Forrester Consulting to survey and interview current IBM multi-vendor support customers. The study reports their findings. 

IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment

IDC assesses eight support providers that are participating in the worldwide datacenter hardware support services IDC MarketScape model. 

IBM's response to COVID-19

Technology Support Services (TSS) is here for you—more than ever—in this challenging time.

And, IBM has resources to share—like supercomputing power, virus tracking and an AI assistant to answer citizens' questions.

Connect with technology support services experts

Camilla Sharpe

Business Line Executive, Multivendor Software Support

  • Open source software support
  • Linux ecosystem support

Daniel Witteveen

Vice President, Technology Support Services

  • Simplifying IT support management
  • Analytics on demand
  • Predictive maintenance

David Subia

Executive, Multivendor Solutions

  • Single point of contact support
  • Integrated lifecycle maintenance
  • Predictive analytics and IoT

Schedule a 30-minute consultation with an IBM technology support services expert at no cost

Our experts are ready to help you get single-source technology support with IBM services.