Based on IDC’s evaluation of 11 global OEM support providers and feedback from 1,112 enterprise customers, this study highlights how support services are evolving to meet enterprise demands for agility, performance and cost efficiency. AI and GenAI are reshaping expectations, requiring vendors to deliver proactive, outcome-driven support.

This extensive report identifies:

- Market trends

- Success factors

- Benefits of managed support services

- Advice for buyers and ROI

Download the new IDC report today!