Overview

Get preventive maintenance, on-site/remote support and gain actionable insights into critical business applications and data. Speed developer innovation with support for over 240 open source packages. IBM Technology Support Services supports your entire IT environment, including clouds, data center, and on-premise IT infrastructure.

Benefits

Accelerated cloud transformation

Accelerate IT modernization and maintenance across your clouds, data center and on-premise IT infrastructure.

Avoid incidents and unplanned downtime

Leverage IBM's preventive maintenance, powerful analytics, AI-enabled tools to enable your team to manage IT problems before they become emergencies.

Helps reduce costs

Streamline IT maintenance with IBM Technology Support Services and save up to 30% of your support spending.¹

We needed to migrate our enterprise workloads to a true multicloud environment.

Satyavrat Mishra, Associate Vice President - Corporate IT, Godrej Group

IT case studies

VE Commercial Vehicles Ltd.

IBM delivers robust infrastructure and digital workplace support designed to keep VECV’s multi-vendor IT infrastructure and its workforce operating at peak levels.

CK Enerji

CK Enerji deploys a cloud platform to provide employees with a single point of contact for managed IT support.

Hana Financial Group

By engaging IBM® Services – Technology Support, Hana Financial Group has simplified its billing processes, increased efficiency and freed staff for more strategic initiatives.

Resources

Streamline support for other OEM hardware and software

IBM Integrated Support Services provides a single point of contact for practically all of your hardware and software IT needs, thereby reducing cost and simplifying vendor management.

The power of Premium Support

Businesses are confronting modern digital challenges with IBM Premium Support Services designed to optimize the IT environment and help reduce unplanned downtime.

Need to increase Developer productivity?

New study shows how IBM Open Source Support can help Developers improve productivity by 18% and deploy new apps faster.

Related solutions

IBM Premium Support services

Engage our experts to help you maintain the highest level of availability for mission-critical systems.

IBM Warranty Service Upgrade

Explore additional support options on top of your base warranty or maintenance agreement to meet uptime requirements.

Supported open source products

We have expertise in open source software for your entire application stack, DevSecOps and modern data management—from the platform to your gateways.

Discover the full value of your business and technology potential with IBM

1. Forrester Total Economic Impact of Hybrid IT Support, Jan 2021