IT environments are becoming more complex and dispersed. When it comes to technology support, are you positioned to take the lead?

There’s no tolerance for downtime in an always-on world, and keeping everything inside and outside the data center running can be a challenge

Technology support services from IBM provide proactive, reactive, onsite and remote IT support for over 30,000 IBM and non-IBM devices. Our advanced technologies and global partnerships with leading networking, security and software providers can help you simplify IT support management by streamlining multiple contracts to deliver OEM-quality IT support through a single point of contact. You can see significant savings, extend the life of your equipment and reduce the time spent managing vendor relationships for your multi-vendor data center and across your IT environment.

Manage your entire multi-vendor environment with a single point of contact

With a 94% first-call hardware success rate, IBM Multi-Vendor IT Support Services works with you to maximize IT investments and streamline support for your entire multi-vendor IT environment.

Schedule a one-on-one with a technology support services expert

No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Technology Support Services expert to get the answers you need.

Services offered

Multi-Vendor Hardware and Software Support Services

Simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages across your entire IT environment.

IBM Hardware and Software Support Services

Get proactive service and support from the people who know your IBM systems best. With our analytics, cognitive technologies and expertise, we can help identify and resolve most issues in a single call.

Innovation, agility and technology

IBM Technology Support Services is revolutionizing IT support for the future, with innovative, advanced technologies to help simplify your IT support management and dramatically expand and extend new value to your business.

What’s new

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

Learn how IBM is saving businesses time and money.

Growth and innovation with a trusted IT support partner

Your technology support must continuously evolve and change to keep up with the demands of modern IT infrastructures.

Simplify data center support with a proactive approach that can save you time and money

How do you support the growing demand for 24x7 service availability while maintaining security and availability? IBM can help.

You deployed open source software — now, what about support?

The average enterprise runs hundreds of applications and adoption of OSS for production workloads is growing. How do you ensure the appropriate level of support?        

Talk to an IBM Technology Support Services expert

What makes a technology support services expert? Proven experience solving client problems involving multi-vendor IT support and IBM hardware and software support.

Lohitashwa Thyagaraj, Master Inventor & Automation Architect

Lohitashwa Thyagaraj

Master Inventor & Automation Architect

Gautam Bhat, Technology Lead, GTS Labs

Gautam Bhat

Technology Lead, GTS Labs

Ramesh Pathak, Chief Cloud Architect, GTS

Ramesh Pathak

Chief Cloud Architect, GTS

David Subia

Business Line Executive, IBM Technology Support Services