Make AI your competitive advantage on mobile
Optimize the customer sessions
Capture every user interaction to gain complete understanding of behaviors and intents through session replay. See why users converted or abandoned through zooms, taps, swipes and screen rotations.
Uncover points of friction with AI
Immediately detect touchpoints where your users are repeatedly struggling. Resolve top issues that cause your users to abandon, and start optimizing your mobile app's success.
Quantify business impact
Identify and measure which top issues are affecting your mobile app and increasing user churn. Prioritize resources and remove those issues to optimize experience and halt abandonments.
Identify user intent
In-page analytics allow you to view how users interact with your app and how your content performs. Discover where users are most attracted through heatmaps, comparison analytics and form analytics.
Empower cross-team collaboration
No more pivoting between reports that provide different meanings. Increase cross-team collaboration with a single interface helping both developers and marketers enhance mobile apps and increase ROI.
- Mobile app analytics and dashboard
- AI-powered struggle detection and interaction analytics
- Heatmaps, link, comparison and form analytics
- Simple and intuitive user interface
- Session Timeline to view user sessions at a glance
- Reports and alerts to notify you of issues in real-time
Security and privacy in the cloud
When using IBM Cloud offerings, your company can scale and adapt quickly to changing business needs without compromising security, privacy or risk levels. Learn more about IBM Cloud security
This offering meets the following industry and global compliance standards, depending on the edition you choose.
- EU-US Privacy Shield and Swiss-US Privacy Shield Framework
- ISO 27001
To learn about the compliance and certifications for a specific offering edition, consult the Cloud Services data security and privacy data sheets.
Which option is right for you?
Try IBM Watson Customer Experience Analytics Mobile Basics Edition Free for 30 days
Understand and optimize your mobile app user experience by powerful mobile app analytics