Personalized technical advice
Provides personalized advice and suggested methods of implementing recommended changes and explanations on the impact to your environment, while demonstrating the functionality of each component.
Provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance on your application configuration after completing an assessment and getting an understanding of your business outcomes.
Block hours of support
With up to 8 hours of scheduled time, a remote assessment is conducted and recommendations are provided to help correct performance issues and suggestions are provided for fine tuning your key components and core applications.
Apply best business practices
Apply recommendations from a Support Engineer who will verify that TSAMP is deployed properly, help detect and analyze application failures, review your automated policy set up, provide documentation specific to your environment and confirmation that your key components are producing the expected results.