Across any channel
Be everywhere customers want to connect
Built with best-in-class AI
Deliver great customer experiences
Intent clarification with disambiguation
Reduces frustration by asking customers for context.
Natural Language Understanding (NLU)
Starts smart from day 1 with pre-trained models.
Tuneable to customer dialects, accents and slang terms.
Keeps track of conversation with digression
Easily manages multiple topics during interactions.
Gives customers related options
Offers relevant suggestions when customers seem stuck.
Hands off to live agent
Passes the customer to a human in the same channel.
Manage the assistant lifecycle
Made for conversation builders, not coders
Includes intuitive dialog builder and content library.
Finds common topics in existing chats
Uses AI to identify and create intent recommendations.
Spots trends and emerging issues as they happen.
Learns from customer choices to improve the journey.
Customer service integrations
Guide customers to right answers
Customer service applications
Connects to the information and agents customers need.
Search skill with Watson Discovery
Finds up-to-date answers in existing content.
Pulls information from applications, sites or systems.
APIs and SDKs
Powers your custom application with conversational AI.
SIP and IVR integration
Resolves customer calls without waiting for an agent.
Ensure organizational security, resiliency and flexibility
Ready to take the next step in AI for Customer Service?