Across any channel

Be everywhere customers want to connect


Gives your website an instant upgrade with a custom chat interface that can be deployed in minutes.


Reduces call wait times up to 90% over your existing telephony and IVR with a virtual assistant.

Messaging Platform

Responds to your customers on popular messaging apps like Facebook, Slack and Intercom 24/7.

Built with best-in-class AI

Deliver great customer experiences

Intent clarification with disambiguation


Reduces frustration by asking customers for context.

Natural Language Understanding (NLU)

A letter being translated to a symbol

Starts smart from day 1 with pre-trained models.

Speech customization

icon of a user speaking two different languages

Tuneable to customer dialects, accents and slang terms.

Keeps track of conversation with digression


Easily manages multiple topics during interactions.

Gives customers related options

Process fluxogram

Offers relevant suggestions when customers seem stuck.

Hands off to live agent

Person using a headset

Passes the customer to a human in the same channel.

Easy-to-use platform

Manage the assistant lifecycle

Made for conversation builders, not coders

User and a generic UI screen

Includes intuitive dialog builder and content library.

Finds common topics in existing chats

Process fluxogram

Uses AI to identify and create intent recommendations.

Conversation analytics

Magnifying glass on data

Spots trends and emerging issues as they happen.


User process fluxogram

Learns from customer choices to improve the journey.

Customer service integrations

Guide customers to right answers

Customer service applications

Connects to the information and agents customers need.

Search skill with Watson Discovery

Finds up-to-date answers in existing content.


Pulls information from applications, sites or systems.

APIs and SDKs

Powers your custom application with conversational AI.

SIP and IVR integration

Resolves customer calls without waiting for an agent.

Ready to take the next step in AI for Customer Service?