Learn how Watson Assistant guides customers using best-in-class AI within your existing channels and systems.
Across any channel
Provide your customers with fast, accurate information
Manage the assistant lifecycle
Simplified tooling with no code required
Start easily with a dialog builder and content library.
Spot trends and emerging issues as they happen.
Learn from customer choices to improve the journey.
Built with best-in-class AI
Suggestions/ home screen
Provide the most relevant options to your customers at the start of their virtual assistant conversation, and offer suggestions when they need further guidance.
Create great customer experiences
Clarify intent with disambiguation
Reduces frustration by asking customers for context.
Natural Language Understanding (NLU)
Start smart from day 1 with pre-trained models.
Hands off to live agent
Pass the customer to a human in the same channel.
Connects to your business
Customer service Integration
Connect your customers to the information and individuals they need by integrating Watson Assistant with your existing customer care, telephony and knowledge base platforms.
Get more from your assistant with Integrations
Search skill with Watson Discovery
Find up-to-date answers in existing content.
Connects to the information and agents customers need
Pull information from applications, sites or systems.
SIP and IVR integration
Resolve customer calls without waiting for an agent.
Deploy and scale as needed
Scale smarter with enterprise-ready conversational AI
Compliance and certifications
Meet local and industry-specific data and privacy needs.
Deployment flexibility and resiliency
Deploy your assistant on any cloud or on-premises.
Security at every step
Gain confidence with regular security testing and reviews.
Want to better understand if Watson Assistant is right for your organization?